Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service and hotel operations. Strategic planner with superior communication and problem-solving abilities. Effectively manage personnel and business operations to handle demanding hotel, and food and beverage needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Experienced operations manager with over 20 + years of experience in hotel, and food and beverage. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
American Hotel and Lodging Association: Certified Guest Service Professional/Tourism
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