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assistant operations director food and beverage director resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service and hotel operations. Strategic planner with superior communication and problem-solving abilities. Effectively manage personnel and business operations to handle demanding hotel, and food and beverage needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Experienced operations manager with over 20 + years of experience in hotel, and food and beverage. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Portion control
  • Staff supervision
  • Budgeting
  • Recipes and menu planning
  • Project organization
  • Relationship development
  • MS Office
  • Operational improvement
  • POS
  • Inventory management
  • Menu development
  • Scheduling
  • Recruitment
  • Supervision
  • Team management
  • Problem resolution
  • Process improvement
Work History
12/2017 to Current Assistant Operations Director/Food and Beverage Director Accor Hotels | Carolina, PR,
  • Upon arriving at The Red Lion, I was able to increase our total revenue of entire facility by 13% in 2018, and 18% above that in 2019.
  • I have ensured a winning team is in place in all aspects of this full service hotel.
  • Collaborate with interdepartmental managers to ensure good interpersonal relationships among all employees.
  • Implemented monthly staff meetings to maintain great attitudes, honesty, and integrity that results in more productive, efficient employees.
  • Excellent oral communication skills demonstrated in delivering training to employees, focused on outstanding "wow" customer service.
  • Work hard to ensure that all employees, including myself, maintain our existing customer base, as well as cultivate new customers.
  • Create and execute promotions to drive sales and support local community and charity organizations.
  • Work with qualified chef to diversify menu with new offerings.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
03/2017 to 12/2017 Cashier/Floor Person/Sales Associate Smitty's Ace Hardware | City, STATE,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Reviewed weekly sales circulars and monitored price changes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
09/2013 to 02/2017 Bar Manager Devin Oil Inc. DBA: Crossroads | City, STATE,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Met with various vendors to ensure proper inventory was ordered on a weekly basis.
  • Conflict resolution, created a welcoming atmosphere by cultivating and maintaining new and existing customer base.
  • Ensured all tills including lottery balanced at the end of each day as well as handling all related lottery duties.
  • Made sure that excellent customer service was being displayed by all employees, by being the best practice example, with a winning, energetic attitude.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Merged productivity initiatives while complying with restaurant policies and procedures.
Education
Expected in to to GED | La Quinta High School, Westminster, CA GPA:
Certifications

American Hotel and Lodging Association: Certified Guest Service Professional/Tourism

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Resume Overview

School Attended

  • La Quinta High School

Job Titles Held:

  • Assistant Operations Director/Food and Beverage Director
  • Cashier/Floor Person/Sales Associate
  • Bar Manager

Degrees

  • GED

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