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Assistant/Night Crew Manager Resume Example

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ASSISTANT/NIGHT CREW MANAGER
Summary

Service-oriented, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Skills
  • People skills
  • Customer outreach
  • Leadership development
  • Guest assistance
  • Certified CPR/AED/FA
Experience
Assistant/Night Crew Manager
May 2020 to CurrentSubway － Lawrenceville, IL
  • Accepted time off requests and found coverage for shifts.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Cross-trained in every store role to maximize operational knowledge.
  • Managed and mentored evening staff members.
  • Oversaw staff and maximized productivity to consistently achieve standards and regularly exceed quotas.
  • Trained and supervised staff members.
  • Mentored and supported new employees to maximize team performance.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Stocked shelves and racks and placed ads in key areas to attract customers to store.
  • Keeping track of inventory and daily waste.
Direct Support Professional
November 2019 to April 2020Cila Corporation － Flora, IL
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to developmentally disabled patients.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Documented current patient information to update supervising nurses, including vital signs, behaviors and eating habits.
  • Monitored and reported clients' progress.
  • Transported clients to doctor's appointments and other related errands.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Assisted patients with bladder and bowel needs by helping to restroom.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
Sandwich Artist
November 2017 to November 2019Subway － Bridgeport , IL
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Organized food preparation stations and replenished supplies regularly.
  • Completed efficient store opening and closing procedures each day.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Informed customers of regular deals or monthly specials.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Restocked kitchen supplies by rotating food according to dates.
  • Assisted customers, including answering questions and preparing orders.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Used system and cash register to receive payments by cash, check, credit card and voucher.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Verified orders and bagged items for easy transport.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Quickly prepared accurate orders within timeframe.
Education and Training
GEDLincoln Trail University － Robinson, IL

Completed all pre-testing, family issues came about and I have not had the chance to return to complete testing.

Certifications
  • Certified DSP; Cila Corp.-2019
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Resume Overview

Companies Worked For:

  • Subway
  • Cila Corporation

School Attended

  • Lincoln Trail University

Job Titles Held:

  • Assistant/Night Crew Manager
  • Direct Support Professional
  • Sandwich Artist

Degrees

  • GED

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