Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Team leadership and direction.
  • Policy and procedure improvement.
  • Program Leadership and monitoring.
  • Documentation Proficiency
  • Budget Coordination
  • Electronic and communication systems
Work History
Assistant Mental Health Programme Manager, 09/2020 to 02/2021
Nexus TreatmentOnarga, IL,
  • Maintained accurate programmatic documentation such as firedrills,emergency reports,dailylogs,teaching programs and any other documentation as given by the Program Manager
  • Worked in cooperation with staff assigned to individuals to ensure client's successful participation in appropriate recreational and community activities.
  • Assisted the Programe Manager in the hiring process for residential staff and helped the residential program Manager ensure that all staff are properly oriented and trained in all mandatory trainings.
  • Monitored medications in accordance with MAP regulations.
  • Supervised the management of persons funds and possessions,within the guidelines of the IAP and agency.
  • Ensured the program and person records are current,comprehensive and meet agency and funding source standards.
  • Directly oversee and coordinate all aspects of the residential home serving ,including case management,ISP planning,healthcare,clinical and behavioral supports.
  • Liaison with families/guardians,DMH and other outside service providers.
  • Coordinating ,overseeing and developing individualized treatment plans as well as assessments within a set regulatory frame.
  • Actively participating in monthly health -care meetings for ensuring quality services are provided to patients.
  • Managing day to day operations,including service goals,case management,and regulatory services.
  • Supervising mental health -care professionals for providing quality treatment and services to the patients.
  • Maintained strict confidentiality of sensitive data as well as patient information.
  • Ensured the the agency,DDS and national service standards are achieved.
  • Performed administrative responsibilities including scheduling,training,reporting as well as program development.
  • Carryout any other duties as assigned by the Programe Manager
Residential Supervisor , 11/2019 to 06/2020
Healthpro HeritageAsheboro, NC,
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Promoted positive relations between residents and staff.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Managed medical and emergency situations.
  • Ensured timely submission of records and documentation and ensured that staff are aware of previous activities and any emergencies that occurred the previous shift.
  • Worked closely with the Program Director to ensure appropriate staffing coverage. Assisted in the hire, training, supervision, performance management and evaluated direct care staff.
  • Mediated staff issues and employee conflicts.
  • Hosted team meetings for staff and provide training and weekly supervision.
Behavioral and Mental Health Technician, 01/2017 to 12/2018
Butabika Hospital, Uganda East AfricaCity, STATE,
  • Observed and assisted assigned mental health patients with daily living activities,therapeutic activities and socialization.
  • Ensured overall maintenance of a therapeutic environment in the psychiatric unit while observing safety of patents and staff.
  • Accurately documented data collected and behaviors observed on assigned patients in EMR,according to established time frames.
  • Maintained patients rights,including privacy and security of all confidential and health protected information
  • Monitored clients behavior and their physical whereabouts to ensure their safety.
  • When necessary for the physical safety of a patient, used the least restrictive intervention technique appropriate for the situation as trained.
  • Spent time with patients, engaging them with various activities assigned for the day to maintain therapeutic relationship and communication with them.
  • Accompanied patients to medical procedures to maintain therapeutic interventions and behavior change.
  • Worked with physicians and nurses in patience care excellence.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Carried out other administrative and clerical duties as assigned.
Social Worker, 02/2015 to 12/2016
Butabika HospitalCity, STATE,
  • Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
  • Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Trained specialized foster parents to care for children with severe behavioral and emotional needs.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Assessed clients for abuse and neglect to compile documentation for court reports.
  • Encouraged socialization and engagement through music therapy and social activities.
  • Explained medical care options to help families make informed healthcare decisions.
  • Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
Associate of Science: Social Work, Expected in 01/2013
Makerere Univerisity - Uganda,East Africa,
Associate of Arts: Bachelor of International Business, Expected in 01/2012
Makerere University - Kampala, Uganda East Africa,
Additional Information


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School Attended

  • Makerere Univerisity
  • Makerere University

Job Titles Held:

  • Assistant Mental Health Programme Manager
  • Residential Supervisor
  • Behavioral and Mental Health Technician
  • Social Worker


  • Associate of Science
  • Associate of Arts

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