Assistant Manger/New owner Resume Example

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Replenished floor stock and processed shipments to ensure product availability for customers.

• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions Compute sales prices, total purchases and receive and process cash or credit payment.
• Inventory stock and requisition new stock.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Order or requisition supplies and equipment for tables and serving stations.
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Contributed to merchandising ideas at team sale meetings.Worked closely with the district manager to formulate and build the store brand.Addressed and corrected sales staff communication issues in a tactful and effective manner.Analyzed marketing information and translated it into strategic plans.Trained staff to deliver outstanding customer service.Maintained daily record of all transactions.Completed weekly schedules according to payroll policies.

• Successfully led key projects which resulted in positive outcome.
• Delivered excellent customer service by greeting and assisting each customer.
• Addressed customer inquiries and resolved complaints.
• Stocked and restocked inventory when shipments were received.
• Completed weekly schedules according to payroll policies.
• Maintained daily record of all transactions.
• Trained staff to deliver outstanding customer service.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Order or requisition supplies and equipment for tables and serving stations.
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

• Greeted customers and ascertained customers' needs.
• Demonstrated use and care of merchandise.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Computed sales prices, total purchases and processed payments.
• Answered questions regarding the store and its merchandise.

• Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment.
• Sort and count articles removed from dryers, and fold, wrap, or hang them.
• Examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.