Supportive team player with detailed knowledge of retail industry practices and skill to provide long-term success for retail companies. Trained in POS system use, suggestive selling, and day today customer service. Known for goal-oriented mindset, dispute resolution, and a constant strive for perfect customer engagement.
Skills
Project implementation
Public speaking
Employee training
Supply ordering
Spoilage prevention
Risk management processes and analysis
Staff management
Inventory management
Basic animal care
Safety and compliance
Team collaboration
Team leadership
Business analysis
Creative merchandising
Work History
07/2018 to 12/2019
Assistant Manager TraineeCheckers Drive-In Restaurants, Inc. – Fremont, OH,
Trained and mentored many new personnel hired to fulfill various roles.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked prices for customers and processed items sold by scanning barcodes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Used store devices to maintain and update records of inventory, prices, shipments and shortages.
Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Completed floor replenishment to guarantee customer satisfaction and size availability.
Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales 37%.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Checked CCTV for evidence of shoplifting.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Contacted local authorities and apprehended shoplifters.
10/2017 to 04/2018
CashierIowas Of Oklahoma – Perkins, OK,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked closely with front end management to solve problems and handle customer concerns.
05/2016 to 05/2017
Assistant Department ManagerStanford University – Redwood City, CA,
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Researched issues to obtain appropriate answers to customer inquiries.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Educated customers on promotions to enhance sales.
Mentored many new team members in applying effective sales techniques and delivering top-notch customer service.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Assisted customers with locating and choosing merchandise in any store department.
Education
Expected in 05/2018
High School Diploma: Claire Home School - My Home, GPA:
Majored in criminology
Graduated with 3.8 GPA
Additional Information
I trained with the Madison County Sheriff's Office through their "Explorer Program" for 5 years until the program was suspended. I also volunteered with the sheriff's office for their 'Junior Deputy Program' for 4 years.
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