Assistant Manager Trainee Resume Example
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ASSISTANT MANAGER TRAINEE
Professional Summary
Supportive team player with detailed knowledge of retail industry practices and skill to provide long-term success for retail companies. Trained in POS system use, suggestive selling, and day today customer service. Known for goal-oriented mindset, dispute resolution, and a constant strive for perfect customer engagement.
Skills
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Work History
Assistant Manager Trainee | 07/2018 to 12/2019
Checkers Drive-In Restaurants, Inc. - Fremont , OH
Checkers Drive-In Restaurants, Inc. - Fremont , OH
- Trained and mentored many new personnel hired to fulfill various roles.
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Used store devices to maintain and update records of inventory, prices, shipments and shortages.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales 37%.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Checked CCTV for evidence of shoplifting.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Contacted local authorities and apprehended shoplifters.
Cashier | 10/2017 to 04/2018
Iowas Of Oklahoma - Perkins , OK
Iowas Of Oklahoma - Perkins , OK
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Assisted customers with special services, account updates and promotional options.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with front end management to solve problems and handle customer concerns.
Assistant Department Manager | 05/2016 to 05/2017
Stanford University - Redwood City , CA
Stanford University - Redwood City , CA
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched issues toobtain appropriate answers to customer inquiries.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated customers on promotions to enhance sales.
- Mentored many new team members in applying effective sales techniques and delivering top-notch customer service.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers with locating and choosing merchandise in any store department.
Education
Bryant Home School - City | High School Diploma05/2018
- Majored in criminology
- Graduated with 3.8 GPA
Additional Information
I trained with the Madison County Sheriff's Office through their "Explorer Program" for 5 years until the program was suspended. I also volunteered with the sheriff's office for their 'Junior Deputy Program' for 4 years.
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Resume Strength
- Measurable results
Resume Overview
School Attended
- Bryant Home School
Job Titles Held:
- Assistant Manager Trainee
- Cashier
- Assistant Department Manager
Degrees
- Bryant Home School - City | High School Diploma
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