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Assistant Manager Trainee Resume Example

Resume Score: 80%

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ASSISTANT MANAGER TRAINEE
Professional Summary

Supportive team player with detailed knowledge of retail industry practices and skill to provide long-term success for retail companies. Trained in POS system use, suggestive selling, and day today customer service. Known for goal-oriented mindset, dispute resolution, and a constant strive for perfect customer engagement.

Skills
  • Project implementation
  • Public speaking
  • Employee training
  • Supply ordering
  • Spoilage prevention
  • Risk management processes and analysis
  • Staff management
  • Inventory management
  • Basic animal care
  • Safety and compliance
  • Team collaboration
  • Team leadership
  • Business analysis
  • Creative merchandising
Work History
Assistant Manager Trainee | 07/2018 to 12/2019
Dollar General - Multiple, Georgia
  • Trained and mentored many new personnel hired to fulfill various roles.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Used store devices to maintain and update records of inventory, prices, shipments and shortages.
  • Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales 37%.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Checked CCTV for evidence of shoplifting.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Contacted local authorities and apprehended shoplifters.
Cashier | 10/2017 to 04/2018
Walmart - Athens, Georgia
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers with special services, account updates and promotional options.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with front end management to solve problems and handle customer concerns.
Assistant Department Manager | 05/2016 to 05/2017
Kroger - Athens, Georgia
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated customers on promotions to enhance sales.
  • Mentored many new team members in applying effective sales techniques and delivering top-notch customer service.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with locating and choosing merchandise in any store department.
Education
Bryant Home School - My Home | High School Diploma05/2018
  • Majored in criminology
  • Graduated with 3.8 GPA
Additional Information

I trained with the Madison County Sheriff's Office through their "Explorer Program" for 5 years until the program was suspended. I also volunteered with the sheriff's office for their 'Junior Deputy Program' for 4 years.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Dollar General
  • Walmart
  • Kroger

School Attended

  • Bryant Home School

Job Titles Held:

  • Assistant Manager Trainee
  • Cashier
  • Assistant Department Manager

Degrees

  • Bryant Home School - My Home | High School Diploma

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