Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multi-tasking and workplace policies. Motivated to learn, grow and excel in

the workplace with over 20 years of successful experience in Food Service and Customer Service. Recognized consistently for performance excellence and contributions.

  • Sales and marketing
  • Leadership
  • Basic math
  • Verbal and written communication
  • Financial Management
  • Critical thinking
Work History
06/2011 to 08/2014 Assistant Manager Trainee Rural King | Ashland, KY,
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
06/2007 to 08/2010 General Manager Westmont Hospitality Group | Waukegan, IL,
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
07/1999 to 04/2006 92G Food Service Specialist Aramark Corp. | Port Angeles, WA,
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained composure and work quality while under stress.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
04/1997 to 05/1999 Waitress Killer And Babes Pizza | City, STATE,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared beverages and filled food orders for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Expected in 06/1999 | Cle Elum Roslyn High School, Cle Elum, WA GPA:
Expected in 09/2010 Associate Of Applied Arts | Medical Billing And Coding Ultimate Medical Academy - Clearwater, Clearwater, FL GPA:

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School Attended

  • Cle Elum Roslyn High School
  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Assistant Manager Trainee
  • General Manager
  • 92G Food Service Specialist
  • Waitress


  • Associate Of Applied Arts

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