assistant manager technician resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Upbeat and flexible Manager with 23 years experience in retail sales. Driven and results-focused professional seeking a Lead position in a fast-paced retail environment. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Franklin Pierce High SchoolTacoma, WAExpected in 06/1996 ā āHigh School Diploma: - GPA:
Work History
Pariveda Solutions - Assistant Manager/Technician Philadelphia, PA, 04/2018 - Current
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Meet and Greet guests with a smile. Understand and and meet guests needs and communicate to technicians, while building trust and respect.. Diagnose and work with technicians to help guests concerns. Recommend repairs and preventive maintenance services. Build estimates using multiple POS systems, including hard to locate parts '55-2022. Communicate with and resolve large fleet account services concerns daily. Stock and Inventory high volume moving products. Review vendor pricing w/ multiple competitors to keep supply costs down. Perform oil changes and vehicle inspections, replace tires, diagnose vehicle performance problems and complete repairs
Ace Parking Management, Inc. - Manager Beverly Hills, CA, 01/2012 - Current
Conducted daily pre-shift and weekly departmental meetings to ensure
organizational efficiency
Scheduled and directed staff in daily work assignments to maximize productivity
Efficiently resolved problems or concerns to the satisfaction of all involved parties
Continually monitored service center and took appropriate action to ensure
quality and service standards were consistently met
Exhibited thorough knowledge of automotive preventative maintenance,
supervisory duties, service techniques, and guest interactions
Assigned tasks and oversaw the direction of employees to ensure compliance with safety procedures
and quality control guidelines
Developed and maintained exceptional customer service standards
Ensured proper cleanliness was maintained in all areas of the service center
Built sales forecasts and schedules to reflected desired productivity targets
Initiated negotiations regarding vendor contracts and kept updated records of contracts
Developed and maintained a staff that provided hospitable, professional service while adhering to
policies and business initiatives
Carefully prepared weekly payroll to keep up with projected revenue for the week
Communicated well and used strong interpersonal skills to establish positive
relationships with guests and employees
Counseled and disciplined staff when necessary
Improved annual productivity by twenty three percent
Consistently obtained highest rating from the county health department, OSHA,
Fire Marshall, and Public works
Prevented store losses using awareness, attention to detail and integrity
Developed highly empathetic client relationships and earned reputation for exceeding sales goals
Achieved high sales percentage with consultative, value-focused customer
service approach
Cross-trained and provided back-up for other customer service representatives when needed
Worked as a team member performing cashier duties, product assistance and cleaning
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 90%
accuracy rate
Expressed appreciation and invited customers to return to the store
Worked under strict deadlines and responded to service requests and emergency call-outs
Promptly responded to general inquiries from members, staff, and clients via mail,
e-mail and fax
Assisted customers with store and product complaints
Guaranteed positive customer experiences and resolved all customer
complaints
Maintained adequate cash supply in cash drawers in multiple checkout stations
Responsible for ringing up customers in a timely manner and guaranteeing high
level of customer service
Accurately logged all daily shipping and receiving orders
Managed cash stock and inventory balances accurately
Executed outbound calls to existing customer base resulting in 25% increase in sales
Developed 55% new customer prospects or referrals
Regularly sought opportunities to up sell and add on additional merchandise
Stocked and rotated inventory regularly
Performed store opening duties, including counting cash drawers and checking
all equipment for proper functioning.
Pariveda Solutions - Assistant Manager Rosslyn, VA, 03/2018 - 06/2018
Managed Automotive Service during the absence of Service Manager.
Johnson's Tire Service LLC - Manager City, STATE, 09/2004 - 10/2011
Conducted daily pre-shift and weekly departmental meetings to ensure
organizational efficiency
Scheduled and directed staff in daily work assignments to maximize productivity
Efficiently resolved problems or concerns to the satisfaction of all involved parties
Assigned tasks and oversaw the direction of employees to ensure compliance with safety procedures
and quality control guidelines
Developed and maintained exceptional customer service standards
Ensured proper cleanliness was maintained in all areas
Optimized profits by controlling inventory and labor costs on a daily basis
Built sales forecasts and schedules to reflected desired productivity targets
Initiated negotiations regarding vendor contracts and kept updated records of contracts
Developed and maintained a staff that provided hospitable, professional service while adhering to
policies and business initiatives
Carefully prepared weekly payroll to keep up with projected revenue for the week
Communicated well and used strong interpersonal skills to establish positive
relationships with guests and employees
Managed accounts payable, accounts receivable and payroll
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