LiveCareer-Resume

assistant manager technical helpdesk resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

High performing professional with over 16 years of experience delivering high-impact work in the Telecommunications industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high priority goals. Confident in ability to thrive in a fast-paced setting and leverage in skills in technical support, network configuration, and technology planning for microwave radio, PTP, PtMP, and access points to enable team success. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.

Skills
  • User Training
  • Helpdesk Administration
  • Network Configuration
  • Technology Planning
  • Cost Estimates
  • Internal Communications
  • Customer Proposals
  • Issue Resolution/Troubleshooting
  • Technical Specification Updates
  • Operating System Installation
  • Product Integration
  • Skilled in Ceragon, Aviat, and NEC Microwave Radio
  • Computer Skills
  • Supervision & Leadership
Experience
AssisClairet Manager, Technical Helpdesk, 09/2022 to 06/2023
PerspectaHonolulu, HI,
  • Responsible in providing Level 2 and Level 3 Support

- Dynamically involve in providing in-depth solution for Wireless link for global customer.

- Diagnose, isolate, troubleshoot, and fix technical issues both on site & remotely.

  • Responsible in planning for the project implementation.

- Involvement in project planning implementation for projects awarded to the company. Such as supervising installation, commissioning of the radio and provide a dynamic solution to ensure that the project implementation will finish on time or ahead of time.

  • Responsible in providing Repair Merchandise Authorization and Service Level Agreement to Clients

- Design a suitable and flexible RMA / SLA contract for the existing client and monitor warranty period is about to expire, and liaise with the different suppliers in providing a profitable quotation for customers and regional colleagues.

  • Product research and development

- Dynamically involve in studying and learning new products that the market requires and create a detailed presentation for sales and technical regional colleagues. E.g. Millimetre wave radios, Wireless Point-to-Point radios (unlicensed band or licensed band), and Wi-Fi (Access Point)

  • Pre-sales Support

- Support technical requirements for XP-NexG Series (IP20 Series), XT-NexG Series (VR Series), VX-NexG Series (WTM Series), IP Radio, Point-to-Point Radios (unlicensed band), Point-to-MultiPoint Radios (unlicensed band), Access Point, and Layer 2, Layer 3 switches and basic router configuration.

- Conduct technical solution presentation, product update and technical training to client and regional.

- ConsulClairet for microwave radio planning and design for regional colleagues.

- Developing solutions, organizing, planning, creating & delivering proof of concept demonstrations

- To provide valid quotations for regional colleagues upcoming project.

  • Responsible in conducting operation and maintenance training for XP-NexG Series (IP20 Series), XT-NexG Series (VR Series), and VX-NexG Series (WTM Series) product to NERA’s regional colleague and to their clients.
  • Responsible in maintaining the Integration facilities for Factory AccepClairece Test XP-NexG Series (IP20 Series), XT-NexG Series (VR Series), and VX-NexG Series (WTM Series) products.
  • Responsible in providing assembly plan for NERA Wireless product
  • Responsible in parts assembly send by supplier/s in Semi Knock Down (SKD) modules & built them into full radio terminals accordingly to customer Bill-of-Materials & configuration.
  • Responsible in maintaining the equipment inventory database in order to monitor the warranty status of the units and plan for the Service Level Agreement (SLA).

· Responsible in liaising with customer and partner support.

Senior Systems Engineer, 02/2014 to 08/2022
PerspectaKirtland Air Force Base, NM,
  • Product research and development

- Dynamically involve in studying and learning new products that the market requires and create a detailed presentation for sales and technical regional colleagues. E.g. Millimeter wave radios, Wireless Point-to-Point radios (unlicensed band or licensed band), and WiFi (Access Point)

  • Pre-sales Support

- Support technical requirements for all NERA SDH, PDH, IP Radio, Point-to-Point Radios (unlicensed band), Point-to-MultiPoint Radios (unlicensed band), Access Point, and some Layer 2, Layer 3 switches and basic router configuration.

- ConsulClairet for microwave radio planning and design.

  • Post-Sales Support

- Supports the after sales support for all NERA MW product such as licensed band, unlicensed band, Access Points, and some L2 and L3 switches.

  • Attended training in Norway (NERA Evo™ XP-NexG) September 2016
  • Conduct operation and maintenance training for all Nera wireless product to our regional colleague and to their clients.
  • Established an Integration facilities in order to test all NERA equipment, from SDH to Access Point with proper documentation.
  • Managed to maximize the inventory database, in order to monitor all incoming and outgoing equipment of NERA.
Senior Systems Engineer, 02/2007 to 01/2014
NERA Philippines IncorporatedCity, STATE,
  • Attended training in Norway (NERA Evolution Radio and NMS) September 2010
  • Attended In-Building-Solution (IBS) in Malaysia October 2011
  • Presales support:

- NERA SDH & PDH radios, point to point & point to multipoint radios (ARUBA, Proxim, InFiNet, and Firetide)

- In-Building System (IBS) IbWave DAS tools, Active Das (Zinwave, , and ION-M)

- IP cameras (Axis Cameras, Panasonic, and Pelco)

- IP cameras Management (Milestone, Axis Management, and Pelco Management)

- Conduct training (Nera radios, NetMaster, and Firetide).

  • Satcom support:

- Amosconnect software installation, firewall (NetGear),

- Conducting demo and customer training on how the SatPhones (Thuraya, InmarSat, and Iridium) are being use.

  • SDH & PDH Network Planning: Link budget, LOS, RFI, site survey, DCN design for NMS.
  • Wireless Infrastructure Network (WIN) support:

- Conduct proof of concept (POC) of different point-to-point and point-to-multipoint radios, site survey, Network design, and LOS.

  • Site Implementation:

- Commissioning, testing, troubleshooting, HW/ SW upgrades and accepClairece of Nera SDH and PDH radios (Evolution Series, Evolution XPand IP, Compactlink) point-to-point & point-to-multipoint radios radios (ARUBA, Proxim, InFiNet, and Firetide) and IP cameras (Axis Camera, Panasonic, and Pelco).

  • Few experience with small & mid-sized routers, layer 2 and 3 switches: Allied tellisyn, Huawei AR series, Juniper, HP switch, Cisco switch.
  • Collaborate with engineers to implement effective strategies to better meet client requirements.
Education and Training
Bachelor of Science: Electronics And Communication Engineer, Expected in 04/2014 to Far Eastern University - East Asia College - Manila, Philippines,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Far Eastern University - East Asia College

Job Titles Held:

  • AssisClairet Manager, Technical Helpdesk
  • Senior Systems Engineer
  • Senior Systems Engineer

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: