Decisive Human Resources Representative performs highly responsible personnel management duties requiring advanced personnel skills and techniques in major functional areas of HR. Establishes and maintains effective working relationships with various operating units to effectively accomplish recruitment, employee records, benefits and management development and training tasks. Consistently exercises initiative and independent judgment and skilled at building and managing interpersonal relationships at all levels to objectively coach employees through complex, difficult and emotional issues.
Accomplishments
Supervised team of 10-40 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved payroll discrepancies which led to accurate record keeping.
Resolved product issue through consumer testing.
Skills
Benefits administration
Company organization
Recruitment strategies
Workforce improvements
Payroll coordination
Recordkeeping
Personnel recruitment
Succession planning
Benefits and compensation management
Data management
Excellent work ethic
Talent management
Training development
Education
Expected in 06/2022
Bachelor of Arts: Sociology Arizona State University - Tempe, AZ, GPA:
GPA: 3.68
Expected in 2012
Graduate: James Logan High School - Union City, CA, GPA:
Graduated with 3.89 GPA
Graduated magna cum laude
Member of Honor's Society
Work History
03/2021 to Current
Human Resources RepresentativePerformance Team – Vancouver, CA,
Collaborated with entire human resource department to discuss new ways to recruit top talent.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in Sandata.
Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
Answered employee inquiries regarding health benefits and 401k options.
Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Delivered consultative services and recruited qualified and diversified candidates for employment.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
09/2016 to 03/2021
Assistant Manager/Talent Acquisition SpecialistHealth Alliance Of Hudson Valley – Montebello, NY,
Onboarding new employees, training, and paperwork completion per state regulations and city regulations.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Managed employee scheduling, payroll and data collection to maximize project outcomes.
Immediately addressed conflicts between employees to promote quick and successful resolution.
Developed systems for employee scheduling, inventory management and supplier records.
Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 20 new employees.
Developed succession plans and promotion paths for all staff.
Accurately prepared weekly payroll and tracking data using Kronos system.
Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
08/2013 to 09/2016
Department CoordinatorSalvation Army Usa – Waterbury, CT,
Training and developing new and tenured employees.
Partners with community team to ensure community is in compliance with OSHA requirements.
Promotion of Risk Management programs and policies; adherence to safety rules and regulations
Providing recognition and creating engaged culture for team members, residents and families.
Improved productivity initiatives while coordinating itineraries and scheduling appointments.
Recruited and screened qualified potential employees.
Verified and investigated employment claims and data.
Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
Assisted with on-boarding process of 40 new hires in 2 months.
Managed employee exit interviews and paperwork.
Assisted with meetings and presentations within company.
Organized new employee orientation schedules for all new hires.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Prepared monthly termination lists to be added to permanent records.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Converted employee status from temporary to permanent.
06/2012 to 08/2014
Store Manager TrainerFinish Line – City, STATE,
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Coordinated ongoing technical training and personal development classes for staff members.
Proposed innovative ideas to increase market share.
Assessed skill gaps for employees in all departments and developed training courses to meet identified needs.
Oversaw, trained and encouraged district Store Managers and Assistant Managers, promoting culture of efficiency and performance.
Facilitated year-end reviews and team strength presentations with human resources partners.
Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Researched all payroll, COBRA, disability and FMLA issues.
Sent notices to employees and subcontractors regarding expiring documentation.
Accurately prepared government compliance reports and proposal requests for employee data.
Structured compensation and benefits according to market conditions and budget demands.
Assisted management staff in annual year-end processes and data audits.
Edited job position announcements before authorizing post.
Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
09/2010 to 11/2013
Assistant Store ManagerSpencer Gifts – City, STATE,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Effectively communicated with management and colleagues on staff scheduling, customer service and fuel inventory status.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Created and implemented forward-thinking initiatives to improve employee engagement.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
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