Assistant Manager/Stylist Resume Example
Highly enthusiastic customer service professional with 20 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Type 60 wpm Familiar with MS Word and Excel; Proficient using PowerPoint, Internet, and Email |
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Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.
- Processed merchandise returns and exchanges.Regularly sought opportunities to up sell and add on additional merchandise.Recommended, selected and helped locate merchandise based on customer needs and desires.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Attended local, regional and national trade shows for product development training as defined by territory needs.Attended local, regional and national trade shows for product development training as defined by territory needs.Managed quality communication, customer support and product representation for each client.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.
- Performed all banking responsibilities Answer phones and take messages; schedule appointments Operate computer and handle close out of daily sales; inventory and ordering of products and merchandise Arrange and facilitate staff meetings Market and network to increase business Evaluate employees performance; trained new employees; provided corrective instruction as needed Introduced and taught new techniques and styles to staff; demonstrated use of new products Exceeded sales quotas every week Organized Hair Cuttery's portion of Fashion Show held at Patrick Henry Mall; scheduled models; made decision on styles and makeup.
- Worked part time as hair stylist providing beauty services including shampooing, cutting, coloring, and styling hair Provided customer service in working with clients; answered phones and took messages, scheduled appointments Opened and closed store.
- Instructed students in use of industry tools, products, techniques Remained informed and current in the newest trends and techniques Taught business operation, customer service skills, retail sales and marketing of products Educated students on handling unhappy customers, problem solving, conflict resolution Coached students throughout training to ensure quality performance and customer satisfaction.
Coursework in Business Administration and Organizational Development
Continuing education in Cosmetology Instruction.
Continuing education in Cosmetology.
Still attending , expected graduation year 2017
Cash handling,Professional and friendly,Careful and active listener,Strong public speaker,Multi-tasking, 60 wpm, Time management, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,Emailing
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Resume Overview
School Attended
- Saint leo University
- Virginia School of Hair Design
- Chis Logan Beauty School
- William Campbell H.S.
Job Titles Held:
- Assistant Manager/Stylist
- Stylist
- Assistant Manager/Master Stylist
- Instructor
Degrees
- Bachelor of Arts : Business Administration 2011
Cosmetology Instructor Program : Cosmetology Instrutor 1999
Cosmetology License : Cosmetoloy 1991
High School Diploma : High School 1989
MBA : Business Administration
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