Customer Service/Administrative Professional experienced in fast-paced environments demanding strong organizational, technical interpersonal skills. Am trustworthy, ethical, discreet, committed to superior customer service. Confident. poised in interactions with individuals at all levels. Detail orientated, resourceful in completing projects and able to multi-task effectively
Assist Manager in making schedules
Do monthly quality checks/ set individual goal with other stylists
Address customer complaints in a prompt and timely manner
Interviewing and hiring of new employees
Oder product for retail
Do bank deposits
Process work orders for Unisys to repair customer computers with next day service.
Make sure all customer information is accurate.
Open new tickets for work orders.
Make sure old tickets are closed.
Check for on site replacement equipment before sending Unisys to a job.
Liaison for Whole Sellers, Brokers and Real-estate Agents and Investors.
Maintained office supplies
Send out Marketing Materials
Send and Receive documents from Investors
Make sure all documents are complete with funds and forward onto closing dept
Keep customer information up to date
Schedule and close out appointments for Wholesalers
Take phone calls from clients with questions
Took in bound calls successfully promoting sales
Ensure customer satisfaction and brand equity
Set up new customer accounts/renew orders
Explained proper product usage and benefits
Solved billing issues
Recommended new products
Mentoring-Training new agents and retrained agents that were struggling
Team-Lead worked to keep the team on track and reaching our goals
Ensure the salon ran smoothly
Addressed customers needs promptly and efficiently
Open and Close Salon
Counted out the till, did bank deposits
Took care of customer complaints
Sold products and educated customers on use
Performed hair cuts, perms and styles
Promoted purchase of consumer entertainment electronics
Performed Secretarial duties
Answered the phones
Handled company deposits and balances
Serviced and upgraded equipment
Operated a full service Hair, Nail and Tanning Salon
Performed Cosmetologist duties
Answered the phone
Handled customer billings, statements and balances
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