Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Server/Bar manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 6 plus years of progressive leadership experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Workflow planning
  • Recruitment
  • Kitchen staff coordination
  • Safe food handling
  • Budgeting
  • Scheduling
  • Food plating and presentation
  • Multitasking abilities
  • Teamwork
  • Flexible & Adaptable
  • Responsible
  • Organization and Time management
  • Good telephone etiquette
  • Planning and Coordination
  • Written Communication
Work History
03/2019 to Current Assistant Manager/Server Manager Belk | Covington, LA,
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accurate inventory numbers q.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated and organized all restaurant inventory.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced business productivity by training team members and Number servers on best practices and protocols.
  • Maximized quality assurance by completing frequent line checks.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced financial inaccuracies by using Software system while verifying receipts.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Motivated staff to perform at peak efficiency and quality.
02/2016 to 02/2019 Clinique Counter Manager Gopuff | Sun City, AZ,
  • Supervised team of Number Job titles serving approximately Number customers per day.
  • Recruited, hired and trained Job titles in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
  • Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at Type store.
  • Ordered supplies and inventory for cosmetics counter averaging $Amount per month in sales.
  • Greeted and assisted customers within Timeframe of approaching cosmetic counter.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Ranked among top sales performers, averaging over $Amount sales annually.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recruited, hired and trained over Number new team members in Timeframe.
  • Recruited, managed and motivated Number-member retail team to give every guest positive and memorable experiences.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Successfully drove new product lines to increase annual profits by Number%.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and Skill talents.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Mentored new sales associates to contribute to store's positive culture.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Submitted reports to senior management to aid in business decision-making and planning.
07/2015 to 01/2016 Key Manager SBC Restaurant And Brewery | City, STATE,
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted Job title with scheduling, interviewing and other administrative tasks associated with successfully running store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Developed professional relationships to improve retention of key customers.
  • Trained newly hired Job titles in upselling techniques, Skill and Skill, bolstering job expertise within Timeframe.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
Expected in 05/2022 Bachelor Of Business Administration | Business Administration And Management Strayer University , Huntersville, NC, GPA:
Expected in 05/2004 Fashion Merchandising | Fashion Merchandising Gateway Community College, New Haven, CT GPA:
  • Certified / Servsafe

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School Attended

  • Strayer University
  • Gateway Community College

Job Titles Held:

  • Assistant Manager/Server Manager
  • Clinique Counter Manager
  • Key Manager


  • Bachelor Of Business Administration
  • Fashion Merchandising

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