Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
I am a forward-thinking manager with a proven history of leadership, planning and problem solving.
Skills
Product and service knowledge
Training and development
Business development understanding
Staff training and development
Staff development
Customer relations
Marketing tactics
Customer rapport
Business Development
Orientating and training
Project management abilities
Strategic Planning
Time Management
Experience
Assistant Manager/Senior Leader, 07/2017 - 07/2021 American Veterinary Group – Land O' Lakes, FL,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize group productivity.
Enforced company policies and procedures to strengthen operational standards across departments.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Oversaw team development according to industry service standards to further customer loyalty.
Supported sales management initiatives to optimize business development.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Kennel Technician, 03/2015 - 04/2016 Bark Avenue Pet Resort – City, STATE,
Supported animal health by keeping all areas clean, neat and properly sanitized.
Maintained clean and orderly play yards, kennels and cages.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Followed consistent safety procedures, including maintaining visible animal identification and checking tags to minimize care errors.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Unloaded and organized supplies and product inventory.
Walked animals outside to avoid accidents in play areas or bedding.
Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
Walked dogs while enforcing good behavior and manners.
Promoted optimal animal health by feeding and watering on regular schedule.
Coordinated animal reproduction based on facility plans and individual animal factors such as age and receptiveness.
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