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Assistant Manager Seasonally in 2018 and 2019 Resume Example

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ASSISTANT MANAGER SEASONALLY IN 2018 AND 2019
Professional Summary

Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Hospitality service expertise
  • Stocking and replenishing
  • Food sales and promotion
  • Dining area cleanliness
  • To-go order preparation
  • Beverage preparation
  • Menu memorization
  • Guest relations management
  • Point of sale knowledge
  • Order delivery practices
  • Food and beverage pairings
  • Cash handling expert
  • Order accuracy
  • High-volume dining
  • Guest seating arrangements
  • Tableside service
  • Wine service
  • Bill computation
  • Daily specials memorization
  • Food station setup
  • Table setting knowledge
  • Food preparation and safety
  • Cash handling
  • Communication skills
Work History
August 2019-November 2019Assistant Manager Seasonally in 2018 and 2019 | Spirit Halloween | Springfield, United States
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored employee performance and developed improvement plans.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
October 2017-July 2018Customer Service Representative | Cabela's | Springfield, United States
  • Provided information to customers regarding Cabela's's charge card and loyalty program and helped to open and activate new accounts.
  • Was a top promoter of the Cabela's Visa Card
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Provided customers the best option when returning merchandise as per the company policies
December 2014-March 2016Server | DanO's Cafe | Waldport, OREGON
  • Tended to patrons in high-volume, fast-paced, breakfast and lunch cafe' by providing them with friendly but prompt service.
  • Served 12 tables at a time while also bussing and setting own tables.
  • Assisted management with food and supply inventory, cutting down supply orders by 10% Trained 15 new servers and hosted server shadow days
  • Ran The Oregon Lottery pay-outs and machines as well as Keno.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
February 2011-February 2014Server | T.G.I.Friday's | Virginia Beach, Virginia
  • Served customers in a fast-casual,with 200+ checks on weekdays and 300+ checks on weekends Regularly expedited food with "full hands in and full hands out" policy of the company
  • Provided in-depth knowledge of food products and ingredients, ensuring patrons avoided food allergy reactions.
  • Closed out customer's checks, ensuring proper amount of payment was made and the correct amount of change
  • Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Able to do any job required at a moments notice when short-handed
  • Took wine pairing training and was able to suggest best wine through extensive knowledge of Oregon and California Wineries
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset 15 tables per shift, working efficiently to keep dining room and work areas clean.
  • Scheduled reservations and managed seating arrangements in popular 25 seat fine-casual restaurant.
  • Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
Education
Some College (No Degree): Prevention ScienceUniversity of Oregon, Eugene, OR
  • Majoring in Prevention Science
  • Double Minor in Legal Studies and Critical Reasoning
  • Awarded National Honor Society of Leaders
  • 3.2 GPA
  • Member of TRIO
June 2019Associate of Applied Science: General Education Transfer Degree Lane Community College, Eugene, Oregon
  • Earned a transfer degree to The University of Oregon
  • Peer Mentor Certification through Lane Community College
  • Continuing education in Prevention Science
  • Dean's List 2018 Winter Term
  • Graduated with a 3.6 GPA
Certifications
  • SafeServ certification: Food Handling
OLCC Certified

Approved and certified to serve liquor for the State of Oregon

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Resume Overview

Companies Worked For:

  • Spirit Halloween
  • Cabela's
  • DanO's Cafe
  • T.G.I.Friday's

School Attended

  • University of Oregon
  • Lane Community College

Job Titles Held:

  • Assistant Manager Seasonally in 2018 and 2019
  • Customer Service Representative
  • Server

Degrees

  • Some College (No Degree) : Prevention Science
    Associate of Applied Science : General Education Transfer Degree

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