Assistant Manager Seasonally in 2018 and 2019 Resume Example
Love this resume?Build Your Own Now
ASSISTANT MANAGER SEASONALLY IN 2018 AND 2019
Professional Summary
Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
|
|
Work History
August 2019-November 2019Assistant Manager Seasonally in 2018 and 2019 | Ceco Environmental Corp. | Dallas , TX
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored employee performance and developed improvement plans.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Coached team on effective upselling and cross-selling methods.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
October 2017-July 2018Customer Service Representative | Mario's Pizzeria | Los Angeles , CA
- Provided information to customers regarding Cabela's's charge card and loyalty program and helped to open and activate new accounts.
- Was a top promoter of the Cabela's Visa Card
- Compiled customer feedback and recommended service delivery improvements to management.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on promotions to enhance sales.
- Provided customers the best option when returning merchandise as per the company policies
December 2014-March 2016Server | Mario's Pizzeria | Los Angeles , CA
- Tended to patrons in high-volume, fast-paced, breakfast and lunch cafe' by providing them with friendly but prompt service.
- Served 12 tables at a time while also bussing and setting own tables.
- Assisted management with food and supply inventory, cutting down supply orders by 10% Trained 15 new servers and hosted server shadow days
- Ran The Oregon Lottery pay-outs and machines as well as Keno.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
February 2011-February 2014Server | T.G.I.Friday's | City , STATE
- Served customers in a fast-casual,with 200+ checks on weekdays and 300+ checks on weekends Regularly expedited food with "full hands in and full hands out" policy of the company
- Provided in-depth knowledge of food products and ingredients, ensuring patrons avoided food allergy reactions.
- Closed out customer's checks, ensuring proper amount of payment was made and the correct amount of change
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Able to do any job required at a moments notice when short-handed
- Took wine pairing training and was able to suggest best wine through extensive knowledge of Oregon and California Wineries
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Bussed and reset 15 tables per shift, working efficiently to keep dining room and work areas clean.
- Scheduled reservations and managed seating arrangements in popular 25 seat fine-casual restaurant.
- Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
Education
Some College (No Degree): Prevention ScienceUniversity of Oregon, City, State
- Majoring in Prevention Science
- Double Minor in Legal Studies and Critical Reasoning
- Awarded National Honor Society of Leaders
- 3.2 GPA
- Member of TRIO
June 2019Associate of Applied Science: General Education Transfer Degree Lane Community College, City, State
- Earned a transfer degree to The University of Oregon
- Peer Mentor Certification through Lane Community College
- Continuing education in Prevention Science
- Dean's List 2018 Winter Term
- Graduated with a 3.6 GPA
Certifications
- SafeServ certification: Food Handling
OLCC Certified
Approved and certified to serve liquor for the State of Oregon
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- University of Oregon
- Lane Community College
Job Titles Held:
- Assistant Manager Seasonally in 2018 and 2019
- Customer Service Representative
- Server
Degrees
- Some College (No Degree) : Prevention Science
Associate of Applied Science : General Education Transfer Degree
Similar Resumes
