Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detail-oriented Assistant Manager offers more than 14 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Customer relations
  • Business Development
  • Business development understanding
  • Project management abilities
  • Staff training and development
  • Time Management
  • Orientating and training
  • Training and development
  • Strategic Planning
  • Product branding
  • Marketing tactics
  • Staff development
  • Merchandising
  • Customer rapport
  • Retail Space Planning
  • Retail operations management
  • Pharmacy Tech License
Experience
Assistant Manager RX, 08/2007 to Current
Moe's Southwest GrillHixson, TN,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Hostess Manager, 03/2003 to 02/2009
Brown & Brown, Inc.Lake Mary, FL,
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Took reservations from patrons by phone or online.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Helped service staff handle demand by distributing food and beverages.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
Assistant Manager, 03/2005 to 07/2007
MobilCity, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Administrative Assistant, 02/2000 to 03/2005
DrtvCity, STATE,
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Controlled building access by supplying key cards to employees and visitors.
  • Conducted and initialized background checks for potential employees.
Education and Training
High School Diploma: , Expected in 04/1999
Foresthill Community High School - West Palm Beach, FL
GPA:

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Resume Overview

School Attended

  • Foresthill Community High School

Job Titles Held:

  • Assistant Manager RX
  • Hostess Manager
  • Assistant Manager
  • Administrative Assistant

Degrees

  • High School Diploma

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