Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detail-oriented Assistant Manager offers more than 14 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Sales monitoring
Product and service knowledge
Customer relations
Business Development
Business development understanding
Project management abilities
Staff training and development
Time Management
Orientating and training
Training and development
Strategic Planning
Product branding
Marketing tactics
Staff development
Merchandising
Customer rapport
Retail Space Planning
Retail operations management
Pharmacy Tech License
Experience
Assistant Manager RX, 08/2007 to Current Moe's Southwest Grill – Hixson, TN,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Supported sales management initiatives to optimize business development.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Hostess Manager, 03/2003 to 02/2009 Brown & Brown, Inc. – Lake Mary, FL,
Coordinated dining room staff workflow to foster prompt and courteous service.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Took reservations from patrons by phone or online.
Inspected dining and serving areas for cleanliness and proper setup.
Helped service staff handle demand by distributing food and beverages.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Improved operations by working with team members and customers to find workable solutions.
Assistant Manager, 03/2005 to 07/2007 Mobil – City, STATE,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Supported sales management initiatives to optimize business development.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Administrative Assistant, 02/2000 to 03/2005 Drtv – City, STATE,
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Conducted research using various media sources to obtain relevant data for staff requirements.
Controlled building access by supplying key cards to employees and visitors.
Conducted and initialized background checks for potential employees.
Education and Training
High School Diploma: , Expected in 04/1999 Foresthill Community High School - West Palm Beach, FL GPA:
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