Compiled termly reports on operating functions, ensuring efficiency and compliance with regulatory standards.
Involved in planning, organizing, implementing and controlling of material, capital, information and man power.
Evaluated efficiency and productivity of customer service officers.
Implemented improvements in customer experience by conducting seminars on internet and mobile banking, financial planning and by eliminating several common customer complaints.
Handled external vendor contract administration to procure office supplies, assets and services, schedule maintenance and repairs and its budgeting.
Administered labor contracts for efficient and timely delivery of contract office staffs and labor cost analysis.
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