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Assistant Manager Of Business Development Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

My name is Ignacia G Banales. I am an ambitious worker, eager to contribute developed knowledge in leasing or managing role. Skilled in customer service and speaking fluent Spanish and English. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Focused professional with more than 2 years of expertise performing successfully in fast-paced environments. Looking for a leasing, reception, management position.

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Deadline-oriented Leasing Consultant offering well-developed skills in customer service, telephone etiquette and issue resolution, with a Fair Housing Certificate. Pursuing a position in a busy residential property management organization where focus and dedication are highly sought.

Talented Property Assistant Manager, with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.

Licensed Real Estate Agent that successfully sold new and preexisting homes in Texas. Applied exceptional prospecting, building high-value client base through aggressive marketing and personal referrals from satisfied buyers and sellers. Excelled in client development, public relations, customer follow-up, and property management. Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders.

Skills
  • Property amenities
  • Business partnerships
  • Background checks
  • Record keeping
  • Application processing
  • Sales and marketing aptitude
  • Client relationship management
  • Sales strategies
  • Bilingual (English & Spanish)
  • Service prioritization
  • Price memorization
  • Conflict and dispute resolution
  • Team management
  • Relationship development
  • Business operations
  • Planning and coordination
  • Customer service
  • Organization
  • Communications
  • Customer assistance
  • Customer greeting
  • Event planning
  • Property tours
  • Recruitment and marketing techniques
  • Lease file audits
  • Corporate policies and procedures
  • Multi-family property management
  • Knowledge of leasing and market conditions
  • Sales and marketing
  • Fair housing mandates
  • Working collaboratively
  • Training and development
  • Closing and contract negotiations
  • Staff development
  • Customer relations
  • Time Management
  • Purchase agreements
Education and Training
North Lake College Irving, TX Expected in : Business Administration And Management - GPA :
Champion School of Real Estate Plano, TX Expected in Real Estate : - GPA :
Certifications

Fair Housing Certificate

Experience
Pennrose Management - Assistant Manager of Business Development
Cincinnati, OH, 07/2021 - Current
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Created and updated marketing materials for properties.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Handled all security deposit refunds.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Contacted potential customers via telephone and email.
Omni Hotels - Leasing Agent
Hot Springs, VA, 06/2018 - Current
  • Maintained accurate records of all correspondence with and from tenants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Contacted and followed up with tenants on renewal notices.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted background checks on applicants.
  • Increased occupancy from 80% to 95% through November and January.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Escalated critical issues to property manager to ensure immediately resolution.
  • Checked rental eligibility by following Amrent's & Corelogic verification process.
  • Settled tenant conflicts in the most effective manner possible.
  • Developed strong, professional relationships with Managers, Assistant Managers, Leasing Agents, Maintanence, regionals, supervisors and residents by initiating collaboration and delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Foot Locker Inc. - Restaurant Hostess
Fairfield, CA, 09/2018 - 06/2019
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Checked dining and serving areas every hour to verify proper cleanliness and readiness for guests.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Developed long-term relationships with customers which increased repeat business.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Tracked seated guests and available seating
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Paradise Parlor - Cashier
City, STATE, 05/2017 - 08/2017
  • Welcomed customers, offering assistance to help find necessary store items.
  • Smoothly processed incoming orders, handling over $250 transactions per day with exceptional accuracy.
  • Assisted owner with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
Real Estate

Licensed Realtor since April 2021

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • North Lake College
  • Champion School of Real Estate
Job Titles Held:
  • Assistant Manager of Business Development
  • Leasing Agent
  • Restaurant Hostess
  • Cashier
Degrees
  • Some College (No Degree)
  • Real Estate

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