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assistant manager licensed cosmetologist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Career-long record of customer service and sales success with over 20 years of experience in financial institutions, service businesses, and retail environments. Results-focused leader with experience in data verification, data entry, financial transactions, report evaluations, cross-functional team leadership, complex problem-solving, customer relationship management, and project management. Proven talent for aligning business strategies and objectives with established customer relations and support to achieve maximum operational impacts. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills.

Skills
  • Competent in delivering client-focused solutions, based on client needs
  • Exceptional listening, problem-solving, and presentation skills
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office (Excel, Word, Power Point)
  • Product and service knowledge
  • Sales monitoring
  • Training and development
  • Time Management
  • Marketing tactics
  • Client relationship management
  • Friendly, positive attitude
Experience
Assistant Manager/Licensed Cosmetologist, 12/2011 to Current
Flagstar BankWestland, MI,
  • Frequently interacts with assigned clients and personal clients, including but not limited to managing their products and services, needs and more, with prompt follow-up on client requests.
  • Develops a trusted advisor relationship with clients and oversees client retention.
  • Delivers solutions according to client needs and objectives.
  • Reviews and evaluates inventory, responsible for orders, shipments, and resolving errors.
  • Sales-oriented professional who values productivity and client engagement and is responsible for developing marketing and advertisement tools to promote sales and ensure growth.
  • Establishes partnerships with vendors and educational companies.
  • Operates as the lead contact for all matters specific to the client
  • Demonstrates excellent customer service skills with the ability to communicate, present, and influence credibly and effectively.
  • Build and maintain strong, long lasting co-worker and client relationships.
Float Teller, 12/2009 to 12/2011
Watermark Retirement CommunitiesVallejo, CA,
  • Ensured compliance with security and audit procedures.
  • Acted as a resource to identify and resolve customer issues.
  • Reviewed and maintained knowledge of products, fees, and guides to stay current on offerings and promotions.
  • Assisted customers with achieving their financial goals and made appropriate referrals to other departments when necessary.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Entered member transaction data into online banking software.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products or recommended solutions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Assisted with financial services to optimize sales and maintain strong customer relationships.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
Administrative Assistant, 12/2002 to 12/2004
Medical Management SystemsCity, STATE,
  • Responsible for daily operations to include book-keeping, payroll, file management, and bill paying.
  • Accurately managed data verification and entry.
  • Utilized Microsoft Word, Excel, Adobe, Outlook, and Power Point.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Managed physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
Assistant Branch Manager/Head Teller/Customer Service Representative, 12/1995 to 12/2002
SunTrust BankCity, STATE,
  • 5+ years of account management, teller/branch management and problem-solving skills.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Liaise between clients and cross-functional internal teams to ensure successful delivery of solutions according to client needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives.
  • Learned and recognized triggers based on client behavior and engaged with clients who requested to terminate or downgrade service.
  • Collaborated with other departments to ensure growth and retention for accounts.
  • Accurately processed customer transactions including deposits, withdrawals, check cashing, money orders, loan payments, and bill payments.
  • Maintained a clean balancing record of all branch vaults, ATMs, and debits and credits receipts.
  • Interviewed, hired, and cross-trained employees to develop a more efficient team.
  • Performed 90-day and annual performance reviews and provided constructive feedback for growth and development.
  • Assisted Branch Manager in insufficient funds reports, making decisions whether to pay or return transactions.
  • Verified pertinent customer information over the phone to authenticate identity and resolve questions or concerns.
  • Responded to information requests while maintaining confidentiality and completeness.
  • Attended and participated in meetings, providing input and ideas for organizational growth.
  • Demonstrated critical thinking, decision-making skills, calmness under pressure, teamwork attitude, and a professional image at all times.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Exceeded company productivity standards on consistent basis.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assessed customer needs and upsold products and services to maximize sales.
Education and Training
Bachelor of Science: Sports and Health Sciences, Expected in 01/2020 to American Military University - ,
GPA:
  • Magna cum laude graduate
  • Completed continuing education in FEMA courses
: , Expected in 01/2008 to Rivertown School of Cosmetology - Columbus, GA
GPA:

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Resume Overview

School Attended

  • American Military University
  • Rivertown School of Cosmetology

Job Titles Held:

  • Assistant Manager/Licensed Cosmetologist
  • Float Teller
  • Administrative Assistant
  • Assistant Branch Manager/Head Teller/Customer Service Representative

Degrees

  • Bachelor of Science

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