Assistant Manager/Kitchen Manager Resume Example
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ASSISTANT MANAGER/KITCHEN MANAGER
Professional Summary
Marketing-savvy professional offering 15-years background in costumer service. Engaging and upbeat personality with ability to recruit, train, and coach employees to successfully promote company brands and growth objectives.
Skills
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Work History
Assistant Manager/Kitchen Manager, 05/2019 to Current
Mistras Group – Nederland , TX
Mistras Group – Nederland , TX
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored employee performance and developed improvement plans
- Submitted reports to senior management to aid in business decision-making and planning
- Coached team on effective upselling and cross-selling methods
- Trained team members in successful strategies to meet operational and sales targets
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Promoted to Assistant Manager after only 2 months with company
General Manager, 11/2018 to 05/2019
University Of Colorado Boulder – Boulder , CO
University Of Colorado Boulder – Boulder , CO
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Increased revenue streams by reducing costs, managing schedules and performing variance report against my own product
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Held weekly meetings with staff to identify techniques to overcome sales obstacles
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Limited portion sizes and used garnishes to control food costs
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 12% food waste reduction
Server Support Team Lead, 11/2017 to 11/2018
Mackenzie River Pizza Co – City , STATE
Mackenzie River Pizza Co – City , STATE
- Prepared beverages and filled food orders for customers
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Guided new employees on opening and closing the restraint and responded quickly to questions to improve understanding of job responsibilities
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Handled call backs on issues that happened in-store and with take out food
Head Line Cook, 06/2015 to 03/2017
BD's Mongolian Grill – City , STATE
BD's Mongolian Grill – City , STATE
- Kept labor at or below 20% to support business profit targets.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Collaborated with General Manager in production or modification of menus and selections.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered restaurant revenues.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Education
High School Diploma: 2010
Westerville-South High School - City, State
Westerville-South High School - City, State
Business Administration And ManagementOhio State University - City, State
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Resume Overview
School Attended
- Westerville-South High School
- Ohio State University
Job Titles Held:
- Assistant Manager/Kitchen Manager
- General Manager
- Server Support Team Lead
- Head Line Cook
Degrees
- High School Diploma : 2010
Business Administration And Management
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