Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Marketing-savvy professional offering 15-years background in costumer service. Engaging and upbeat personality with ability to recruit, train, and coach employees to successfully promote company brands and growth objectives.

  • Administration and Manager
  • Project manager experience
  • Effective managerial techniques
  • ServSafe Manager
  • Costumer service expert
  • Sales and Marketing knowledge
  • Punctual
  • Accountable
Work History
Assistant Manager/Kitchen Manager, 05/2019 - Current
Mistras Group Nederland, TX,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Monitored employee performance and developed improvement plans
  • Submitted reports to senior management to aid in business decision-making and planning
  • Coached team on effective upselling and cross-selling methods
  • Trained team members in successful strategies to meet operational and sales targets
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Promoted to Assistant Manager after only 2 months with company
General Manager, 11/2018 - 05/2019
University Of Colorado Boulder Boulder, CO,
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Increased revenue streams by reducing costs, managing schedules and performing variance report against my own product
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence
  • Held weekly meetings with staff to identify techniques to overcome sales obstacles
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Limited portion sizes and used garnishes to control food costs
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 12% food waste reduction
Server Support Team Lead, 11/2017 - 11/2018
Mackenzie River Pizza Co City, STATE,
  • Prepared beverages and filled food orders for customers
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
  • Guided new employees on opening and closing the restraint and responded quickly to questions to improve understanding of job responsibilities
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Handled call backs on issues that happened in-store and with take out food
Head Line Cook, 06/2015 - 03/2017
BD's Mongolian Grill City, STATE,
  • Kept labor at or below 20% to support business profit targets.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Collaborated with General Manager in production or modification of menus and selections.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered restaurant revenues.
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
High School Diploma: , Expected in 2010
Westerville-South High School - Westerville, OH
: Business Administration And Management, Expected in
Ohio State University - Columbus, OH

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Resume Overview

School Attended

  • Westerville-South High School
  • Ohio State University

Job Titles Held:

  • Assistant Manager/Kitchen Manager
  • General Manager
  • Server Support Team Lead
  • Head Line Cook


  • High School Diploma

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