Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Marketing-savvy professional offering 15-years background in costumer service. Engaging and upbeat personality with ability to recruit, train, and coach employees to successfully promote company brands and growth objectives.
Skills
Administration and Manager
Project manager experience
Effective managerial techniques
ServSafe Manager
Costumer service expert
Sales and Marketing knowledge
Punctual
Accountable
Work History
Assistant Manager/Kitchen Manager, 05/2019 - Current Mistras Group – Nederland, TX,
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Monitored employee performance and developed improvement plans
Submitted reports to senior management to aid in business decision-making and planning
Coached team on effective upselling and cross-selling methods
Trained team members in successful strategies to meet operational and sales targets
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Established and optimized schedules to keep coverage and service in line with forecasted demands
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Helped with planning schedules and delegating assignments to meet coverage and service demands
Kept work areas clean, organized and safe to promote efficiency and team safety
Promoted to Assistant Manager after only 2 months with company
General Manager, 11/2018 - 05/2019 University Of Colorado Boulder – Boulder, CO,
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Managed budget implementations, employee reviews, training, schedules and contract negotiations
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Increased revenue streams by reducing costs, managing schedules and performing variance report against my own product
Supported regulatory compliance by overseeing all audits to verify protocol adherence
Held weekly meetings with staff to identify techniques to overcome sales obstacles
Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Limited portion sizes and used garnishes to control food costs
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 12% food waste reduction
Server Support Team Lead, 11/2017 - 11/2018 Mackenzie River Pizza Co – City, STATE,
Prepared beverages and filled food orders for customers
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
Guided new employees on opening and closing the restraint and responded quickly to questions to improve understanding of job responsibilities
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Handled call backs on issues that happened in-store and with take out food
Head Line Cook, 06/2015 - 03/2017 BD's Mongolian Grill – City, STATE,
Kept labor at or below 20% to support business profit targets.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Oversaw grill, stove and oven and cleaned all equipment after every shift.
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
Collaborated with General Manager in production or modification of menus and selections.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered restaurant revenues.
Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Education
High School Diploma: , Expected in 2010 - Westerville-South High School - Westerville, OH GPA:
: Business Administration And Management, Expected in - Ohio State University - Columbus, OH GPA:
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