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Assistant Manager/General Manager Resume Example

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ASSISTANT MANAGER/GENERAL MANAGER
Summary

Reliable and hardworking , familiar with working alone or with team to customers per shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment. Forward-thinking with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bring years of related experience, decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets.

I understand the importance of doing a job correctly the first time and to ensure proper training. I understand and can adapt to everyone learning and training in their own ways and do my best to ensure they fully understand the correct way to do a job. it is in my experience to do scheduling , money , inventory and more. i understand that numbers are very important in management and it is vital to have the numbers accurate and handle any discrepancies immediately

Skills
  • Team leadership strength
  • Training and development skill
  • Leadership
  • Strategic account development and management
  • Sales Techniques
  • Financial leadership expertise
  • Supervision and training
  • Policy/program development
  • Performance improvements
  • Cross-functional team management
  • Schedule management
  • Calm under pressure
  • Sound judgment
  • Customer experiences
  • Safety assurance
  • Team training and development
  • Communication skills
  • Sales expertise
  • Advertising and marketing
  • Leadership and team building
  • Purchasing and planning
Experience
10/2017 to 12/2018
Assistant Manager/General ManagerSubway － Niceville, FL
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Planned and prepared workflow schedules, delegating tasks for a shift team.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Supported sales management initiatives to optimize business development.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Organized food items on serving trays and in carry-out packages.
  • Monitored and counted food stock and supplies to reorder on time.
  • Informed customers of regular deals or monthly specials, upselling orders.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Answered guest questions, delivering most accurate and updated information available.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Completed efficient store opening and closing procedures each day.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Efficiently met business targets to provide streamlined operations performance.
06/2017 to 11/2017
Shift ManagerDunkin Donuts － Niceville , FL
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Handled proper food safety ,scooping ice-cream making coffee and making breakfast sandwiches
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
03/2011 to 08/2014
OwnerSelf － Niceville , FL
  • Discussed effective canine socialization methods with pet owners and explained proper use of commands, including sit, stay and down.
  • Utilized positive training methodologies, including food and toy rewards, marker training, humane training tools and verbal and leash corrections.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Coordinated continuing education training classes for staff to develop employee performance.
  • Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
  • Advised owners on strategies for continuing training and reinforcing lessons.
  • Protected animal health and wellbeing by keeping all areas clean, organized and free of hazards.
  • Monitored and documented animal health, diet and behaviors to identify and address trends.
  • Evaluated animals and discussed suitability with owners based on factors such as temperament and age.
  • Accustomed each animal to feel of equipment by introducing devices and steadily increasing use.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Set pricing structures according to market analytics and emerging trends.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Education and Training
03/2011
GEDNorthwest Florida State College － Niceville, FL
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Resume Overview

Companies Worked For:

  • Subway
  • Dunkin Donuts
  • Self

School Attended

  • Northwest Florida State College

Job Titles Held:

  • Assistant Manager/General Manager
  • Shift Manager
  • Owner

Degrees

  • GED

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