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Assistant Manager/ General Manager Resume Example

Resume Score: 80%

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Mary
Torres
Professional Summary

Multilingual individual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales.

Organized Associate Cashier experienced in handling cash, processingpayments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Team Leadership Expertise
  • Scheduling
  • Food Preparation
  • Guest Services
  • Cash Handling
  • Cleaning
  • Store opening/closing procedures
  • Opening and closing procedures
  • Stocking and replenishing
  • Cash register operation
  • Shipping and Receiving
  • Product Organization
  • Complaint resolution
  • Credit card processing
  • Money handling abilities
  • Inbound and Outbound Calling
  • Sales
  • Store Merchandising
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Quality Management
  • Visual Displays
  • Stocking Shelves
  • Stocking and Replenishing
  • Maintaining Safety
  • Sorting
  • Heavy Lifting
  • Moving Merchandise
  • Product and service sales
  • Customer service
  • Warehouse safety
  • Teamwork
  • Responsible
  • Money handling
  • Product restocking
  • Customer assistance
  • Payment processing
  • Multi-tasking skill
  • Sales expertise
  • Maintaining store appearance
  • Cash register skills
  • Basic math skills
Education
Professional Career InstitutionCerritos, CAMedical Assistant: Medical Assisting
Certifications
  • Certified Food Handlers
Work History
Popeyes Chicken- Assistant Manager/ General Manager
Montebello/ Garden Grove, CA10/2017 - 12/2019
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Oversaw computer database and physical filing systems.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Completed inventory purchases and oversaw restocking.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Performed pricing and estimates based on customer needs and requirements.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Dollar Tree- Night Crew Stocker
Long Beach, CA11/2017 - 06/2019
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Walmart Pharmacy- Clerk Cashier
Long Beach, CA01/2019 - 05/2019
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Processed incoming drug orders.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
99 Cents Only Stores- Night Stock Associate
Long Beach, CA07/2018 - 04/2019
  • Supported promotional plans by updating signage with price changes.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Unloaded arriving product stock and moved to store display areas.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
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Resume Overview

Companies Worked For:

  • Popeyes Chicken
  • Dollar Tree
  • Walmart Pharmacy
  • 99 Cents Only Stores

School Attended

  • Professional Career Institution

Job Titles Held:

  • Assistant Manager/ General Manager
  • Night Crew Stocker
  • Clerk Cashier
  • Night Stock Associate

Degrees

  • Medical Assistant : Medical Assisting

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