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Assistant Manager/General Manager Resume Example

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ASSISTANT MANAGER/GENERAL MANAGER
Professional Summary

Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing and market positioning.

Skills
  • Managerial experience
  • ServSafe Manager
  • Accomplished manager
  • Eager to learn
  • Coachable
  • Willingness to perform necessary duties
Work History
Assistant Manager/General Manager | Company Name - City, State03/2019 - 03/2020
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored employee performance and developed improvement plans.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Onboarded new employees, including training, mentoring and new hire documentation.
Shift Leader | Company Name - City, State04/2018 - 01/2019
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Coached team members in techniques necessary to complete job tasks.
  • Alerted customers to upcoming sales events and promotions.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Enforced company policies and regulations with employees.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Shift Lead | Company Name - City, State07/2016 - 11/2017
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Trained and mentored new employees to maximize team performance.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Continuously checked hot tub products for quality assurance according to strict guidelines.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Prepared more than 25 shipments per day with over 32 completed products.
  • Operated air tools and safety equipment to move heavy loads and maintain production levels.
  • Safely operated hand held tools to prepare hot tub products for inspections and packaging.
  • Handled troubleshooting tasks and used timely methods to immediately rectify assembly line issues.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Education
McMinn Central Hugh School - City08/2009High School Diploma: Family And Consumer Sciences
  • Graduated with 3.4 GPA
  • Member of Family And Consumer Science
Certifications
  • ServSafe
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Resume Overview

School Attended

  • McMinn Central Hugh School

Job Titles Held:

  • Assistant Manager/General Manager
  • Shift Leader
  • Shift Lead

Degrees

  • High School Diploma : Family And Consumer Sciences

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