Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Assistant Manager

Insightful, Assistant Manager with one year of progressive experience managing busy healthcare residence. Deliver positive experience through administration of top-quality care. Skilled in records oversight of medical books and documentation requirements. Proactive leader with strengths in communication and collaboration. Offering 23 years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior dedication and commitment to promoting comfort and quality care. Detail-oriented medical and health services. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Building relationships with residents and families and achieving the requirements for continued caring. As an enthusiastic Assistant Manager offering over 10 years of experience in leadership roles. Team leader and problem solver with resourceful and flexible approach to team management. Hardworking and reliable with strong ability in multitasking. Highly organized, proactive and punctual with team-oriented mentality.

  • Knowledge of state regulations
  • Client documentation
  • Care plan management
  • Community activities
  • Client safety and first aid
  • Drug administration trained
  • Personal and professional integrity
  • CPR and SKIP Trained
  • Medication administration
  • Patient and family focused
  • Setting appointments
  • Strong medical ethic
  • Organization and planning
Assistant Manager, 01/2020 to Current
PetcoDover, NH,
  • Assisted office manager with maintaining adequate staffing levels for the residential program.
  • Knowledgeable with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Prepare and attach all required documentation including referrals, treatment plans or other required correspondence. As well as the completion of Plans for Protective Oversight, Plans for Fire Safety and overseeing the Residential Habilitation Plans.
  • Knowledgeable of the Emergency procedures in maintaining the residence.
  • Oversee, scheduling medical appointments and proper medical care and paperwork for hospitalization of a per we support.
  • Contacted pharmacies to submit and refill patients' prescriptions and perform medical transcription duties.
  • Educate people we support about medications, procedures and physician's instructions and their daily lives.
  • Maintained confidentiality of records relating to clients' treatment
  • Understand the medical books and documentation requirements. As well as the Incident Reporting and Internal Incident Reporting System.
  • Register patients and scheduled appointments.
  • Know the procedure of the AMAP duties.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintain financial accounts and budget requirements.
  • Supervise staffing of 15 DSPs, consistent coaching and mentoring to improve job efficiency.
  • Collaborated with multi-disciplinary staff to improve overall care for the people we support.
  • Communicated with people we support with compassion.
Direct Support Professional, 05/2001 to 01/2020
The Arc Of ChemungWatkins Glen, NY,
  • Medication Administration as directed by physician, vital signs, personal hygiene and eating habits.
  • Emotionally supported individuals, monitoring changes in behavior for potentially dangerous changes.
  • Enhanced individuals wellbeing by supporting participation in recreational activities.
  • Transported individuals to doctor's appointments and to complete other errands.
  • Complete data entries in charts and logbooks to document individuals progress.
  • Develop strong and trusting rapport with each individuals to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote individuals happiness and safety.
  • Answered office phone calls and answering questions and scheduling appointments with the individuals doctors.
  • Maintained professionalism in emergency situations while assisting staff members and monitoring individuals actions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
Medical Assistant, 03/1998 to 05/2000
Pulmonary Medicine AssociatesSacramento, CA,
  • Checked patients in collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Process patient payments and update accounts.
  • Assessed, documented and monitored vital signs for more than 20 patients per day.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Physician Support - Consistently praised by physicians for efficient assistance in minor surgical procedures and patient processing handling.
  • Assisted physicians by patients performing EKGs, phlebotomy, glucose testing and pulmonary function tests.
Education and Training
: Business Administration, Expected in
SUNY College of Agriculture & Technology At Morrisville - Morrisville, NY
CNA: Medical Assistant And Phlebotomist, Expected in
Northshore Career Training Institute - Ronkonkoma, NY,
  • Reporting - Prepared regular charts on individuals health related history, medication restrictions and allergies.
  • Physician Support - Consistently praised by physicians for efficient assistance in minor surgical procedures and patient processing handling.
  • Clinical Skills - Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Patient Education - Educated patients about medical procedure steps, recovery measures and medication instructions.
  • National phlemobotist
  • President of Parent Teacher Association- 3 years
  • Vice President of Parent Teacher Association- 5 years
  • Police Athletic League - 10 years
  • Parent Leadership Initiative 2013
  • AMAP
  • Certified First Aid CPR AED through American Heart Association
  • Strategies for Crisis Intervention and Prevention (SCIP)
  • Parent Leadership Initiative -2013
  • Former CNA 1999-2008

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    School Attended

    • SUNY College of Agriculture & Technology At Morrisville
    • Northshore Career Training Institute

    Job Titles Held:

    • Assistant Manager
    • Direct Support Professional
    • Medical Assistant


    • Some College (No Degree)
    • CNA

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