Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. I offer a background of 15+ years in various customer service positions starting from entry-level and working my way into management in numerous different companies. I view all co-workers as equal, we are aiming for the same goal and that is to provide the best possible customer service experience possible. I have a history with demonstrating excellent communication skills in resolving product and consumer complaints and solutions. As well as patients, remaining calm and professional in high stress situations with unhappy customers with effective communication defusing and resolving situations and aim to have the costomer return as a regular customer.

  • Sales monitoring
  • Product and service knowledge
  • Business Development
  • Project management abilities
  • Customer rapport
  • Time Management
  • Orientating and training
  • Customer relations
  • Strategic Planning
  • Retail operations management
  • Training and development
01/2020 to 03/2020 Assistant Manager Extra Space Storage | La Quinta, CA,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supported sales management initiatives to optimize business development.
  • Completed inventory audits to identify losses and project demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
12/2019 to 03/2020 Server and Host Lead Benchmark Hospitality | Manchester, VT,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Provided items requested by customers, including sauces and drink refills.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Sent orders to kitchen staff by [Action].
  • Processed customers' payments and provided receipts.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Entered customer food orders into computer system.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Greeted newly seated guests quickly and efficiently.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
09/2019 to 12/2019 Fry Cook Troon Golf, L.L.C. | Goodyear, AZ,
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
  • Labeled, dated and filled pans with chopped vegetables and prepared foods prior to shift.
  • Properly labeled and dated all food products for safety.
  • Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
  • Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.
  • Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
  • Marinated food items according to corporate-provided instructions and recipes.
  • Prepared approximately [Number] meals per shift using company recipes and techniques.
  • Restocked all kitchen supplies and food items to properly prepare for food service.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Communicated with kitchen staff to complete orders quickly.
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Set up station according to standard operating procedures with ample backup product to complete shift.
  • Checked temperatures for food items during cooking, holding and serving.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Adhered to food safety and HACCP regulations to prevent contamination of food.
  • Restocked and rotated food products using first-in, first-out method.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Collaborated with all team members to promote consistent workflows and deliver food orders on time.
  • Sanitized all cutting boards and surfaces at beginning of shift to avoid cross-contamination.
  • Tracked product inventory, noting items requiring reorder.
  • Precooked garnishes for later use to top off fresh dishes.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Cooked multiple orders simultaneously during busy periods.
06/2018 to 09/2019 Supervisor Price Chopper | City, STATE,
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Developed position rotation to support continuous improvement and operator development.
  • Enhanced group productivity [Number]% by developing and implementing new strategies.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
  • Met with each associate to establish realistic monthly sales goals.
  • Delegated work to staff, setting priorities and goals.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Assisted [Job Title] in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Oversaw sales and marketing operations while developing strategic partnerships.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Supervised [Number] [Job title]s completing efficient daily [Task] and [Task].
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Identified business issues, creating customized solutions for individual problems.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed resources and assets for departmental activities, noting any compliance issues with industry standards and regulatory agencies.
  • Cross-trained in every store role to maximize operational knowledge.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Led team of [number] professionals with [number] direct reports.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Collaborated cross-functionally on [Action] which led to [Result].
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assisted clients by implementing [Type] services and referring to [Type] services.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Increased team performance from [Number]% to [Number]% through [Task].
Education and Training
Expected in | Criminal Justice Northern Essex Community College, Haverhill, MA GPA:

I held a 3.2 Grade point average while attending N. Essex C. C..

Unfortunately I had to put school on hold due to my living arrangements and having to move out of state. I do plan on on returning to school and achieving my goals in criminal justice in the future. As for the time being I am focused, driven, hard working and toddler NG

  • Major inmmm(hire x
Expected in 06/2009 GED | Haverhill High School, Haverhill, MA GPA:

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  • Northern Essex Community College
  • Haverhill High School

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  • Server and Host Lead
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  • Some College (No Degree)
  • GED

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