Motivated Assistant Manager with over 12 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Adept collaboration with Director of Operations to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Skills
Highly effective working independently and as a contributing member of a team.
Communicate effectively at all levels.
Ensure excellent customer service.
Organize and manage schedules effectively.
Discreet, trustworthy and professional.
Ability to multitask in a fast paced environment.
Meet deadlines and coordinate multiple projects with ease.
Very detailed oriented.
Ability to complete all projects with the skill to prioritize.
Knowledge of Microsoft Office
Experience
Assistant Manager, 03/2010 to Current At&T – Redmond, WA,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Worked closely with customers to understand needs and resolve diverse issues.
Oversaw daily operations, maintenance and administration of various properties.
Maintained current understanding of company offerings to better serve customers and team members.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Managed and motivated employees.
Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Drafted training materials and organized training sessions for new employees.
Leveraged skills and expert policy knowledge to find solutions to issues and promote positive conflict resolution.
Account Manager, 10/2001 to 01/2010 Aarp – Ridgeland, MS,
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
Implemented and facilitated operational facilities to develop customer service protocols and standards.
Acted as main point of contact in matters relating to client concerns and needs.
Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
Formulated plans to expand business operations and grow overall territory and client base.
Created and executed marketing initiatives to drastically increase sales annually.
Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
Utilized job-related software to input customer order details into system, accept payments and update accounts.
Contacted customers about account or information issues, promptly alerting clients of changes.
Administrative Assistant, 08/1999 to 09/2001 Chrysalis – Slc, UT,
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Keyed in customer contacts and delivery dates to update details in company databases.
Directed customer communication to appropriate department personnel.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Maintained appointment and event calendars for executives and department heads.
Generated office correspondence and reports.
Provided top quality control, eliminating downtime to maximize revenue.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Liaised with team members to assist in employee conflict resolution.
Education and Training
Bachelor of Arts: Psychology, Expected in 06/1998 York College of The City University of New York - Jamaica, NY GPA:
Associate of Applied Science: , Expected in 06/1994 Queensborough Community College of The City University of New York - Oakland Gardens, NY GPA:
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School Attended
York College of The City University of New York
Queensborough Community College of The City University of New York
