A highly talented and professional individual, who has demonstrated the ability to work with diverse teams of professionals of various levels of success in a variety of highly competitive industries, cutting-edge markets, and fast- paced environments. I have strong technical skills and management qualifications with an impressive track record of more than 8 years of hands-on experience in business unit development, and customer service management. I am a goal oriented professional, who is highly competent and resourceful. As a result of working with diverse professionals, I have flourished into a well-organized self- starter who can adapt to any environment.
Assistant Manager, 07/2012
to Current Regus Group – Harbor,
Performed VOIP sector configuration and service administration.
Provision and administer Cisco switches for phone and internet usage Monitored and updated Cisco IP phones and extensions as needed Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages.
Configure VLANs, access ports and trunking on routers and layer 3 switches Windows 7&8 Operating System Support & trouble shooting for desktop and laptop Hardware.
SME: Training and Orientation of ALL new hires on Regus systems i.e.
P.O.S., Titan, Oracle Financial suite.
Prepares documents, correspondence, and management/production reports that are professionally written and responsive to customer inquiries/requests Logged and resolved basic incidents and requests; engages other service desk resources to resolve incidents that are beyond the scope of their ability or responsibility.
Adhere to the Safety and health program and associated plans Assisted in recruiting diligent professionals, committed to high principles of service and performance.
Mapped network drives and printer drives to corporation resources.
Assistant Store Manager, 02/2011
to 06/2012 Fire And Ice, Inc – Harbor,
Maintain store's visual appearance/visual merchandising Recruit, interview and hire employees for home stores as well as stores in assigned area Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence) Created user accounts and set passwords for users using Microsoft Windows Server 2000.
Completed all training materials and communicated company newsletters and other information to staff regularly Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Took responsibly of company bank deposits as required by the store manager Completed store operational requirements by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Plans, organizes, coordinates, and manages the execution of day-to-day supervision and administrative activities.
Corporate Sales Liaison for clients Prepared annual revenue budget and annual marketing plan with general and executive managers Combine entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit performance.
Communicate a clear, strategic sales vision, effectively training and coaching both veteran and junior sales team members.
Helped in resolving critical issues related to sales, and escalated important matters to upper management.
Responsible for scheduling and reporting of payroll hours.
Help Desk Support, 04/2007
to 05/2008 PADA Networks, LLC – Waldorf,
Resolved technical problems and answered queries by telephone and electronic mail for 15 users.
Maintain and update records and tracking 10 databases and alert Tier 2 of recurring problems and patterns of problems.
Install cisco IP phones, setup new hire phone line, train user on how to operate the IP phone.
Extensive experience maintaining and configuring computer systems Excellent understanding of project management principles.
Maintaining and overseeing the operation and hardware of Windows servers, workstations and laptops Enhanced customer satisfaction level by 98% through demonstration of excellent customer service protocols and swift complaint follow up.
Bachelor of Science : Cybersecurity Mgmt & Policy , Associates of Applied Science : Information Systems Security , Associates : Hospitality Management Management Foundations , Sa Sales and Marketing In Hospitality, Prince Georges Community College :
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