Accomplished professional with five years of retail management experience and proven ability to influence, motivate, and lead groups & individuals to work towards the company's mission while developing them into great leaders within the company.
Revamped the orientation process for all new hires, which was implemented company-wide. Human ResourcesCreated a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.
ADP, attention to detail, budgeting, business strategies, leadership, managing, meetings, organizational skills, peak, performance recruiting, time management, employee development
03/2013 to 03/2014
Assistant ManagerPalos Ace Hardware - Palos Heights, IL
Planned, implemented, and managed projects by assigning members to projects, delegating individual responsibilities to project members, identifying resource needs, acquired resources, and monitoring of performance which resulted in readiness for peak seasons for sales.
Managed inventory levels to minimize carrying cost while ensuring product availability.
Increased effectiveness of daily operations by applying successful business strategies and ideas through time management and delegating to eighteen subordinates.
Increased store awareness on effective processes to minimize operational shortage, trained on shortage reduction initiatives.
Developed, implemented, and managed proper inventory control procedures and processes to ensure inventory accuracy working in conjunction with shipping, receiving, and returns teams.
05/2011 to 03/2013
Cashier/Floor AssociateTele-Tron Ace Hardware - Berwyn, IL
Trained, coached associates to ensure sales performance goals are met and procedures are followed.
Provides leadership to hourly staff to develop and achieve goals.
Responsible for providing above average customer service by offering helpful solutions for customers home improvement needs and questions.
Increased store sales through quality control and by ensuring that all customers were acknowledged, orders were processed.
06/2004 to 04/2011
Cashier/Sales Associate Assistant ManagerLang's Ace Hardware - Cicero, IL
Created and implemented a pay-for-performance compensation program that increased employee engagement through an effective employee development and performance management system.
Attracted, recruited, trained, developed and retained high performing, productive managers and sales associates.
Incorporated a promote from within culture through developing and empowering employees to be accountable and confident to reach their greatest potential resulting in reduction in recruiting and training cost.
Envisioned new ideas and introduced sale initiatives that increased sales of merchandise up to 50%.
Minimized operating cost by 10% through budgeting, working more with less, motivating towards high collaboration, and swift execution.
Assisted in execution of yearly performance reviews, retrained, and coached employees with poor performance and attendance issues resulting in improvement in performance by 99%.
Reduced payroll cost by 5% through managing time and attendance database for employees with different work schedules, reviewing ADP preview and correcting any errors, and transmitting weekly payroll to ADP for processing.
Properly secured and documented sensitive information with high attention to detail and great organizational skills resulting in easy access of information for workers compensation and unemployment claims.
Planned and executed monthly store meetings resulting in clear and effective communication of monthly sales goals.
Completed administrative work for employee position changes, e.g., terminations, promotions, and new hires leading to compliance of regulations and human resource federal and state requirements.
Managed and inspired a group of 15 employees to accomplish daily task maximizing daily work flow.
Developed demand forecast (operational forecast) for multiple time horizons as part of a demand planning function.
Innovated and maintained a top notch performing logistics system to ensure high customer satisfaction.
Maximized profits through merchandising, product mix development and liquidation of obsolete inventory by more than 5%.
Resolved inventory inaccuracies through cycle counting with Epicor Eagle software and helping with the development and application of an inventory address.
Managed the organization's ordering, transportation, storage, and shipping objective, plans and development projects.
Prepared, reviewed and reconciled purchase orders to maintain accurate inventory levels and correct any inaccuracies.
Bachelor of Science: Business Management Human ResourcesDePaul University - Chicago, ILBusiness Management Human Resources