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assistant manager resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Assistant Manager offers more than [Number]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

I've worked in customer service my whole life. I'm great with people and my customer service is empecable.

I'm a quick learner and love the challenge of learning a new job.

I haven't called in sick once in 7 years.

Experience
07/2021 to Current Assistant Manager Redpeak Properties | Thornton, CO,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and promotions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
05/2020 to 04/2023 Bingo Cashier Chumash Casino | Santa Ynez, CA,
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Redeemed coins and tokens for cash at customer request.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Exchanged money, credit, tickets or casino chips for patrons.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Maintained accountability of money banks and released to assigned personnel.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Balance daily financial records by reconciling transaction summaries.
  • Responded promptly to jackpot alarm bells.
04/2017 to 09/2019 Deli Manager Safeway | Lake Stevens, WA,
  • Created effective marketing promotions to improve business.
  • Prepared and led food service training programs to teach staff various tasks.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Completed [Timeframe] inventories of food and material stocks.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
Education and Training
Expected in 08/1996 to to GED | Richland High School, Richland, MS GPA:
  • Ranked in Top 1% of class
Expected in to to | Business Technology Rankin County Adult Vocational School, Rankin County Mississippi, GPA:
  • Honor Roll [Semester and Year]
  • Finished rop in my class

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Resume Overview

School Attended

  • Richland High School
  • Rankin County Adult Vocational School

Job Titles Held:

  • Assistant Manager
  • Bingo Cashier
  • Deli Manager

Degrees

  • GED

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