LiveCareer-Resume

assistant manager resume example with 8+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Sales monitoring
  • Retail Space Planning
  • Closing and contract negotiations
  • Microsoft Office expertise
  • Merchandising
  • Customer rapport
  • Staff development
  • Marketing tactics
  • Time Management
  • Training and development
  • Staff training and development
  • Product and service knowledge
  • Orientating and training
  • Business development understanding
Experience
05/2019 to Current Assistant Manager Nan Mckay | Frankfort, KY,
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
05/2017 to 05/2019 Chiropractic Assistant North East Medical Service | Daly City, CA,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Educated patients about medications, procedures and physician's instructions.
  • Acquainted patients with therapy procedures by explaining purpose and results of exercises.
  • Educated patients about chiropractic care to help achieve health goals.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Performed routine clinical tasks to support patients and doctors.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Communicated with insurance companies to facilitate proper billing procedures and collect payments.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Inputted patient data using [Software] and provided appropriate updates to records.
  • Recorded vital signs and medical history for [Number] patients each shift.
  • Documented exercises completed by patients to support charting and billing.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Handled general office duties to support administrative staff during peak hours.
  • Explained treatment procedures and physicians' instructions.
  • Assisted back office patient processes to reduce office wait times.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Contacted medical facilities to schedule patients for admission.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
02/2015 to 05/2017 Assistant Restaurant Manager Pinnacle Hospitality | Greenville, SC,
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education and Training
Expected in High School Diploma | Jacksonville State University, Jacksonville, AL GPA:

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Resume Overview

School Attended

  • Jacksonville State University

Job Titles Held:

  • Assistant Manager
  • Chiropractic Assistant
  • Assistant Restaurant Manager

Degrees

  • High School Diploma

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