I have been employed with Les Schwab for 14 years, first as an entry level employee, and for the past four years as an Assistant Manager. I directly supervise 6-10 employees on a daily basis assigning tasks, troubleshooting, tracking progress, and ensuring efficiency. I take an involved approach in my managerial style, often working alongside my employees in order to observe their work firsthand.
Effective communication skills
Extensive experience in creating budgets and sales projections
Ability to anticipate the needs of a group and ensure the correct resources are available
Encourages team building and cooperation among employees
Planning, organization, and analysis skills
Awareness of the importance of employee safety and a positive work environment
Exemplary work ethic
Assistant Manager July 2012 to CurrentLes Schwab Tire Center － Portland, Oregon
In addition to duties and skills listed below:
Employee Supervision- Provides supervision and direction of employees by setting employee schedules and assigning tasks and projects to ensure coverage of counter, bays, and off-site work (for example, emergency road service); discussing daily work tasks and projects with employees and answering questions; troubleshooting problems and offering advice or assistance; monitoring employee progress on work orders and other tasks or projects; signing and approving time cards; screening, interviewing, and selecting new hourly hires; preparing and conducting performance reviews of hourly employees; and ensuring Company policies, procedures, and the Code of Business Conduct are followed.
Store Opening Procedures- Manages store opening by reviewing and verifying prior day financial documentation, inventory counts, and
bank deposits using an Oracle based ERP system; developing or updating budgets, sales goals, and special projects; managing internal
Store Financial Operations- Manages store financial operations by preparing and monitoring budgets; reviewing and approving accounts
payable transactions; overseeing accounts receivable; reviewing and reconciling profit and loss (P&L)
statements; ensuring compliance with company accounting policy and procedures handbook; and approving
expenditures for repairs or service on store equipment, trucks, and building structure.
Store Operations Management- Manages store operations by interacting with and responding to communications from Headquarters;
communicating information regarding new programs, procedures and directions from Operations management
to store employees; completing and maintaining operational documentation; resolving customer problems or
complaints; and resolving open liability claims.
Back Office & Store Finance — The ability to perform back office functions including bank deposits, accounts
payable, accounts receivable, and document reconciliation; and to allocate store budgets among merchandise,
supplies, equipment, and staff.
People Management – The ability to manage, motivate and grow store employees to ensure successful
completion of work tasks and projects to achieve Company and store goals and objectives. This includes the
ability to encourage teamwork; delegate authority and provide direction; set and communicate performance
expectations; monitor employee performance against expectations; and coach and develop employees using
instruction, personal guidance and example, and constructive feedback.
Planning, Organization & Analysis – The ability to set priorities; plan, coordinate, and set aside time for work
activities; and obtain and manage resources so that work is accomplished efficiently. This includes the ability
to anticipate the impact of events or actions on customer service, store operations, or employees, and
understand the “big picture” relationship of store performance to Company goals, objectives and performance.
Sales and Service Professional April 2010 to July 2012Les Schwab Tire Center － Springfield, Oregon
In addition to duties and skills listed below:
Store Inventory Procedures- Assists in the completion of store inventory procedures by monitoring and adjusting store merchandise
selection and inventory levels using inventory management tools; receiving, organizing, and confirming the
accuracy of items received, orders, and purchases; resolving delivery issues; notifying management when
inventory is low; submitting, processing, and approving requests for the transfer of merchandise or parts to
and from other stores; organizing inventory for month-end counts; monitoring, building, and
pricing uncontrolled inventory; posting merchandise orders; and physically counting small tools, parts, and
supplies on hand as necessary.
Employee Direction- Assists with workflow management by determining employee coverage needed at the counter and in the
service bays and communicating those needs to management; discussing daily tasks and projects with
employees; answering questions; troubleshooting problems and offering advice or assistance; monitoring
employee progress on work orders and other tasks or projects; confirming meal and rest breaks; and
ensuring Company policies, procedures and the Code of Business Conduct are followed.
People Impact — The ability to build relationships and interact easily with customers and co-workers. This
includes the ability to work well as part of a team by being supportive, objective and considerate of others'
ideas; the ability to resolve work conflicts by seeking understanding and striving for win-win solutions; and
the ability to motivate and gain others support through leading by example.
Sales and Service Employee June 2002 to April 2010Les Schwab Tire Center － Pasco, Richland, Washington
Tire/Wheel Repair & Installation- Completed in-store and offsite work orders by using an ERP system, product manuals and catalogs to
access data on products and services; identify, pull, and/or order necessary merchandise, parts,
and supplies in preparation for providing services; inspect the condition of wheels, brakes, and other
Safety- Maintains a safe working environment by monitoring the store for safety hazards; monitoring, identifying,
and correcting unsafe work procedures or conditions; reporting safety issues to store management or
safety committee; participating on store safety committees and attending store safety meetings.
Vehicle Troubleshooting & Diagnosis- Troubleshoots and diagnoses customer vehicles for service issues by investigating factors related to the
maintenance, repair, and installation of tires, wheels, brake and alignment systems, TPMS components,
Store Clean-up & Maintenance- Assists with store maintenance and cleanliness.
Other- Completes other work activities as directed by store management; including, store inventory; credit
program management; and store advertising, merchandising and display.
Communication Skills – The ability to communicate information clearly and politely (both verbally and in
writing) while ensuring that the quality and content of the message are relevant to the circumstances. This
includes the ability to accurately record information on work orders and forms. The ability to provide excellent service to customers by being friendly
and enthusiastic, building trust, and anticipating and meeting customer needs. This includes the ability to
be calm and professional while taking timely action to build trust and develop positive relationships with
customers who are difficult or upset.
Detail Orientation – The ability to attend to and verify the accuracy and completeness of detailed
information. This includes the ability to identify missing and inconsistent information or data.
Information Use – The ability to learn and apply new knowledge and skills. This includes the ability to read
and comprehend information presented in work-related documents; to study, master, and apply the steps
or procedures required to perform a variety of tasks; to follow written and verbal instructions, and to ask
questions where appropriate.
Multi-tasking – The ability to perform two or more tasks simultaneously or to shift back and forth between
two or more activities or sources of information.
Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong, and to
communicate or escalate the issue to others for resolution.
Resilience – The ability to adapt to and work effectively under pressure. This includes the ability to work
through challenges and adjust to changes at work.
Safety Orientation – Being aware of conditions that affect employee safety. This includes the willingness
to abide by safety guidelines and hazardous energy and materials procedures, wearing
Personal Protective Equipment, and avoiding taking safety risks.
Work Ethic – The ability and willingness to be positive, enthusiastic, and professional with customers and
co-workers. This includes a willingness to take independent action to complete job tasks; take
responsibility for work activities; complete tasks accurately, efficiently, and in a timely manner; and take
interest in self-development. This also includes attending work consistently, arriving on time, and following
store rules and expectations. Company Policies - Knowledge of policies and procedures. This includes the willingness to
learn, understand and apply Company policy.
Data Entry & Retrieval - The ability to quickly enter and retrieve data and look up information on computer systems using a keyboard or mouse.
Problem Solving - The ability to identify, diagnose, and resolve problems. This includes seeking, logically
examining, and interpreting information from different sources to determine a problem's cause and
developing a course of action to resolve the problem and to prevent its re-occurrence.
Relationship Building - The willingness and ability to establish and maintain rapport with customers,
vendors, and co-workers. Includes the ability to interact comfortably with others.
High School Diploma : 2003Columbia High School － Burbank, Washington, United States