Tire/Wheel Repair & Installation- Completed in-store and offsite work orders by using an ERP system, product manuals and catalogs to
access data on products and services; identify, pull, and/or order necessary merchandise, parts,
and supplies in preparation for providing services; inspect the condition of wheels, brakes, and other
vehicle parts.
Safety- Maintains a safe working environment by monitoring the store for safety hazards; monitoring, identifying,
and correcting unsafe work procedures or conditions; reporting safety issues to store management or
safety committee; participating on store safety committees and attending store safety meetings.
Vehicle Troubleshooting & Diagnosis- Troubleshoots and diagnoses customer vehicles for service issues by investigating factors related to the
maintenance, repair, and installation of tires, wheels, brake and alignment systems, TPMS components,
and batteries.
Store Clean-up & Maintenance- Assists with store maintenance and cleanliness.
Other- Completes other work activities as directed by store management; including, store inventory; credit
program management; and store advertising, merchandising and display.
Communication Skills – The ability to communicate information clearly and politely (both verbally and in
writing) while ensuring that the quality and content of the message are relevant to the circumstances. This
includes the ability to accurately record information on work orders and forms. The ability to provide excellent service to customers by being friendly
and enthusiastic, building trust, and anticipating and meeting customer needs. This includes the ability to
be calm and professional while taking timely action to build trust and develop positive relationships with
customers who are difficult or upset.
Detail Orientation – The ability to attend to and verify the accuracy and completeness of detailed
information. This includes the ability to identify missing and inconsistent information or data.
Information Use – The ability to learn and apply new knowledge and skills. This includes the ability to read
and comprehend information presented in work-related documents; to study, master, and apply the steps
or procedures required to perform a variety of tasks; to follow written and verbal instructions, and to ask
questions where appropriate.
Multi-tasking – The ability to perform two or more tasks simultaneously or to shift back and forth between
two or more activities or sources of information.
Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong, and to
communicate or escalate the issue to others for resolution.
Resilience – The ability to adapt to and work effectively under pressure. This includes the ability to work
through challenges and adjust to changes at work.
Safety Orientation – Being aware of conditions that affect employee safety. This includes the willingness
to abide by safety guidelines and hazardous energy and materials procedures, wearing
Personal Protective Equipment, and avoiding taking safety risks.
Work Ethic – The ability and willingness to be positive, enthusiastic, and professional with customers and
co-workers. This includes a willingness to take independent action to complete job tasks; take
responsibility for work activities; complete tasks accurately, efficiently, and in a timely manner; and take
interest in self-development. This also includes attending work consistently, arriving on time, and following
store rules and expectations. Company Policies - Knowledge of policies and procedures. This includes the willingness to
learn, understand and apply Company policy.
Data Entry & Retrieval - The ability to quickly enter and retrieve data and look up information on computer systems using a keyboard or mouse.
Problem Solving - The ability to identify, diagnose, and resolve problems. This includes seeking, logically
examining, and interpreting information from different sources to determine a problem's cause and
developing a course of action to resolve the problem and to prevent its re-occurrence.
Relationship Building - The willingness and ability to establish and maintain rapport with customers,
vendors, and co-workers. Includes the ability to interact comfortably with others.
