Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Sales monitoring
Product and service knowledge
Strategic Planning
Orientating and training
Time Management
Customer relations
Customer rapport
Education and Training
LibertyClarksburg, WV, Expected in 05/1999 – –High School Diploma: - GPA:
Experience
Goodwill Industries Of San Diego County - Assistant Manager South Burlington, VT, 05/2020 - 04/2022
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Worked closely with customers to understand needs and resolve diverse issues.
Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Worked closely with store manager to maintain day-to-day operations.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Interim Healthcare - Home Health Aide Defiance, OH, 01/2020 - 02/2020
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Helped client with medication self-administration.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Documented care provided and submitted notes to supervisor.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Documented client progress in charts and logbooks.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Supervised medication administration, personal hygiene and other activities of daily living.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Followed care plan and directions to administer medications.
Organized games and other activities to engage clients and offer mental stimulation.
Interacted with patients through games and fun activities to boost mood and improve overall memory.
Delivered individualized care and services management for patients.
Assisted patients with personal care to alleviate burden on family members.
Interim Healthcare - Home Health Aide Forsyth, GA, 03/2018 - 01/2020
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Managed patient transportation and appointment scheduling.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Delivered respite for patient's family and caregivers.
Helped client with medication self-administration.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Documented care provided and submitted notes to supervisor.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Transported clients to doctor's appointments and errands.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Documented client progress in charts and logbooks.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Delivered high level of assistance with cooking, meal preparation and shopping.
Supervised medication administration, personal hygiene and other activities of daily living.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Followed care plan and directions to administer medications.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Monitored client's well-being, safety and comfort under physician direction.
Planned optimal meals based on established nutritional plans.
Delivered activities that provided cognitive stimulation and entertainment.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Supported effective care for managed home care patients by observing health status and monitoring conditions.
Recorded vitals and communicated with physicians to provide health updates.
Organized games and other activities to engage clients and offer mental stimulation.
Recorded patient conditions and vital signs before and after medical operations.
Interacted with patients through games and fun activities to boost mood and improve overall memory.
Delivered individualized care and services management for patients.
Met client demands by referring direct care providers.
Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.
Contributed to patient's independence by teaching skills needed for daily living.
Aided staff by completing required documentation processes for clinical outcomes.
Monitored medications for patients with various conditions and kept watchful eye for side effects.
Assisted patients with personal care to alleviate burden on family members.
Coordinated community outreach and local events to educate on chronic illness, at-home care and preventive self-exams.
Trudeau Memorial Center - Direct Care Worker Coventry, RI, 10/2015 - 05/2017
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted with client personal care needs to foster independence and well-being.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Engaged with patients and families to provide emotional support and daily living instruction.
Transported patients to medical, dental and personal care appointments.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Laundered clothing and bedding to prevent infection.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Ambulated individuals around home, public and medical locations.
Reported concerns to nurse supervisor to promote optimal care.
Liaised with supervisor to review cases and improve care.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Cultivated relationships with residents to support happiness and emotional well-being.
Improved resident and staff engagement through group activities.
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