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Assistant Manager Resume Example

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JF
ASSISTANT MANAGER
Professional Summary

Sharp individual with team player attitude and well-honed skills in leadership and management. Known for successfully improving food safety and managing over 30 people. Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, smooth shifts and customer service requirements.

Work History
Chick-fil-A Wake Forest - Assistant ManagerWake Forest, NC08/2016 - Current
  • Assistant Manager in Kitchen and Front of House.
  • Trained in leadership skills.
  • Attained expert level of food safety, becoming go-to person for questions and issues.
  • ServeSafe certified.
  • Created several new systems to help ensure food safety, including: temperature logs, weekly food safety quizzes for team members, trained over fifteen team members how to do daily SAFES, created cleaning checklist and food safety check list, created a new system for preparing salads, fruit cups, and other fresh produce so that they met temperature requirements, organized the dish.
  • While I was over food safety in kitchen, the store food safety score rose from a 95.5 to a 96.5 .
  • When I was over the daily SAFES, the store went over 200 days without missing a SAFE.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted daily reports to senior management to aid in business decision-making and planning. Reports included cash management, sales, and overtime tracking.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored employee performance and aided in their development and growth.
  • Created charts and help monitor team member growth
  • Offered hands-on assistance to customers, assessing needs and helping to maintain brand loyalty.
  • Handling cash, nightly deposits and counting team member drawers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures.
  • Recommended changes to enhance efficiency of daily activities.
  • Helped create training programs in Back of House and Front of House.
  • Managed between 12-33 team members per shift successfully in fast-paced environment through proactive communication and positive feedback.
  • Kept work areas clean, organized and safe to promote efficiency and team and food safety.
  • Invested in individuals who moved up in leadership.
Alliance Communications Management - Order Management SpecialistBirmingham, AL01/2015 - 07/2016
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Fielded between 100 and 200 emails daily and addressed order questions and concerns to serve customer needs.
  • Researched and addressed customer inquiries, questions and issues within one business days to promote optimal customer service.
  • Reviewed order terms and conditions with customers to comply with company policy.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Processed and submitted over fifty orders daily for cell phones, hotspot devices, and tablets and expedited delivery to maintain customer satisfaction.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
International Mission Board - Overseas MissionaryMoscow, Russia09/2013 - 12/2014
  • Shared gospel with local Muslims
  • Built relationships with locals
  • Successfully worked with a team of up to 25 members
  • Hosted international travelers in home
  • Learned about other cultures and national histories
  • Traveled to eight other cities and six other countries during tenure
  • Learned basic Russian
  • Learned to navigate major world city
  • Worked at a for-profit language learning center.
  • Managed office and kitchen supplies
  • Became CELTA certified
  • Taught two ESL classes
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Worked with average of 5 students per class.
  • Developed activities and integrated technology to diversify instruction.
  • Attended conference on Bible translation
  • Assigned lessons and corrected homework.
  • Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
  • Administered and graded tests and assignments to evaluate student progress.
  • Participated and co-taught in weekly English Club meetings
Painted By U - Owner AssistantBirmingham, AL04/2006 - 08/2013
  • Glazed and fired painted pottery
  • Help customers create personal pieces of pottery
  • Provided customers with detailed information on company products, services and materials.
  • Educated customers on promotions to enhance sales.
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Hosted events such as children birthday parties, bachelorette parties, and office team building outings
  • Coordinated with local schools and businesses to bring pottery and paint to off site location
  • Took inventory of pottery and paint supplies
Skills
  • Issue resolution
  • Employee performance evaluations
  • Business administration
  • Training
  • Project Management
  • Staff supervision
  • Operations management
  • Data collection and analysis
  • Staff Management
  • Google Drive
Education
07/2013University of South AlabamaMobile, ALBachelor of Arts: Health Education
05/2019Southeastern Baptist Theological SeminaryWake Forest, NCMaster of Arts: Intercultural Studies
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Resume Overview

Companies Worked For:

  • Chick-fil-A Wake Forest
  • Alliance Communications Management
  • International Mission Board
  • Painted By U

School Attended

  • University of South Alabama
  • Southeastern Baptist Theological Seminary

Job Titles Held:

  • Assistant Manager
  • Order Management Specialist
  • Overseas Missionary
  • Owner Assistant

Degrees

  • Bachelor of Arts : Health Education
    Master of Arts : Intercultural Studies

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