Assistant Manager resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Skills
Good customer service
Work History
Assistant Manager, 01/2019 to Current David J Joseph – Cincinnati, OH,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Achieved recognition for contribution to store success by optimizing sales.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Manager, 08/2018 to 12/2020 Hyatt Hotels Corp. – Louisville, KY,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Onboarded new employees, including training, mentoring and new hire documentation.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Approved regular payroll submissions for employees.
Conducted monthly inventories of raw materials and components on work floor.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Evaluated report data to proactively adjust and enhance operations.
Recorded inventory sales into organization's weekly income report.
Applied customer feedback to develop process improvements and support long-term business needs.
Administration Assistant, 03/2002 to 07/2006 Orix – Columbus, OH,
Recorded expenses and maintained accounting records.
Prepared weekly employee work schedules for team members.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Handled client correspondence and tracked records to foster office efficiency.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coached new employees on administrative procedures, company policies and performance standards.
Executed record filing system to improve document organization and management.
Education
Under Grad (2nd Year College Level): Food Nutrition Dietetics, Expected in Technological University of The Philistinism - Sta Mesa Manila Philippines , GPA:
2 Years Course: Travel And Tourism , Expected in 05/2002 Cora Doloroso Career Center - Pasay City Manila Philippines , GPA:
Short Courses Of CULINARY ARTS AND BAKING: Culinary Arts/Baking, Expected in 05/2004 TESDA VOCATIONAL TRAINING COURSE - Taguig City Philippines , GPA:
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