Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Attentive Assistant Manager with 4 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Skills
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Experience
11/2016 to Current
Assistant Manager Servicemaster Clean – Joplin, MO,
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Planned and prepared workflow schedules, delegating tasks for 5-member team.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Completed inventory audits to identify losses and project demand.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Enhanced sales by implementing merchandising and promotional improvements.
11/2020 to 08/2021
Deli Associate Gary's Wine & Marketplace – Bernardsville, NJ,
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Maintained work areas to reduce potential for illness or injury.
05/2015 to 09/2017
Smoothie Barista Thirsty – City, STATE,
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Resolved customer concerns and relayed relevant information to supervisor.
- Washed, peeled, cut and measured recipe ingredients.
- Served drinks and prepared specialty beverages.
- Complied with company service standards, including inventory and cash control procedures.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
05/2013 to 08/2015
Factory Production Worker Hendee Enterprises Inc. – City, STATE,
- Assessed, optimized and elevated operations to target current and expected demands.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Troubleshot machinery and programming issues to exceed production goals.
- Set up equipment and installed tools and fixtures required to carry out production goals.
- Completed maintenance such as sharpening or changing blades.
- Helped maintain efficient flow of supplies and finished products by supporting shipping and receiving departments.
- Cut, wrapped, weighed and labeled orders for customers.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 12/2021
Associate of Arts: Mathematics
San Jacinto College District - Pasadena, TX
San Jacinto College District - Pasadena, TX
Expected in 06/2017
High School Diploma:
Pasadena Memorial High School - Pasadena, TX
Pasadena Memorial High School - Pasadena, TX
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Resume Overview
School Attended
- San Jacinto College District
- Pasadena Memorial High School
Job Titles Held:
- Assistant Manager
- Deli Associate
- Smoothie Barista
- Factory Production Worker
Degrees
- Associate of Arts
- High School Diploma
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