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Assistant Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Customer relations
  • Retail sales customer service
  • Cash register operation
  • Customer assistance
  • Credit and cash transactions
  • ID verification
  • Product recommendations
  • Liquor regulations and compliance
  • Cash counting machine operations
  • Cash management
  • Merchandise restocking
  • Training and mentoring
  • Returns and exchanges
  • Bank deposits
  • Time Management
  • Orientating and training
  • Customer Service
  • Safety regulations
  • Customer Support
  • Verbal Communication
  • Credit card payment processing
  • Ordering and stocking
Experience
08/2017 to 08/2022
Assistant Manager Biscuitville Mount Airy, NC,
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Received payments for products and issued receipts.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Increased sales by suggesting specific complementary items to customers.
03/2017 to 08/2017
Cashier Raising Canes Chicken Abilene, TX,
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Answered questions from callers and in-store guests to offer information and promote products.
  • Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Received payments for products and issued receipts.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Verified customer identification for alcohol or tobacco purchases.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register, collected payments and provided accurate change.
11/2015 to 03/2017
Car Wash Detailer Earnhardt Auto Gilbert, AZ,
  • Vacuumed car interiors to remove dirt and debris.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
08/2022 to Current
Receptionist Elmhurst Memorial Healthcare Sycamore, IL,
  • Scheduled and confirmed appointments.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Explained policies and procedures to visitors.
  • Welcomed large volume of guests and improved overall customer service.
Education and Training
Expected in 04/2021
High School Diploma:
Cornerstone Christian Correspondence - Townsend, GA
GPA:

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Resume Strength

  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Cornerstone Christian Correspondence
Job Titles Held:
  • Assistant Manager
  • Cashier
  • Car Wash Detailer
  • Receptionist
Degrees
  • High School Diploma