Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
I'm a very hands on, outgoing, and bubbly person. Every job i have had i have always put my all into. I love to help people in anyway which is one of the main reasons i was going into nursing school and i work with adults and children with disabilities. I have years experience in not only retail and sales, but with hands on care for people of all ages. I work very well independently but also love working with a team. Every job i've had i have been promoted within six months and have always been praised about my work ethic. :)
Skills
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Experience
Fourteen Foods | Brownstown , INAssistant Manager05/2020 - Current
- Taking care of six individuals with disabilities in a group home.
- Planned and prepared workflow schedules, delegating tasks for team.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- File paperwork and do fiances over phone and computer.
- Give out medications.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Hire and training staff.
Transunion | SD, StateManager02/2016 - 04/2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Recruited and hired qualified candidates to fill open positions.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Holiday Retirement | Fort Smith , ARWaitress03/2014 - 02/2016
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Increased sales of high margin menu items through effective upselling.
Education and Training
Suffolk County Community College | City, StateSome College (No Degree)
- Major in Nursing. Going to Ultrasound school next semester
Commack High School | CityHigh School Diploma06/2016
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Resume Overview
School Attended
- Suffolk County Community College
- Commack High School
Job Titles Held:
- Assistant Manager
- Manager
- Waitress
Degrees
- Some College (No Degree)
High School Diploma
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