Marketing-savvy Assistant Manager offering 8-year background in customer service. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Agile and adaptable team leader with history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Talented Assistant Manager with excellent conflict resolution skills and more than 8 years of experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Versed in operations and proficient in POS system operation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking Manager with 10 years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Forward-thinking Manager with 10 years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
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- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales revenues by 20% over 5 yrs by promoting complementary products and educating customers about store promotions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored employee performance and developed improvement plans.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached team on effective upselling and cross-selling methods.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Provided current employees options for additional training opportunities.
- Provided basic technical support for clients on wide range company products.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed customer relations and customer service through daily communication and interaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Recommended items to customers based on specific needs and explained features and benefits.
- Greeted customers entering store and promoted sales or special programs.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Took on customer service duties as needed, contributing with teams of up to 5 to achieve top ratings in satisfaction surveys.
- Maintained neat, orderly and safe work space.
- Performed inventory control, such as counting and stocking merchandise.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Trained and managed associates in customer service and sales techniques.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Coached team on effective upselling and cross-selling methods.
- Answered questions about store policies and concerns to support positive customer experiences.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained new-hires on [type] procedures to better service customers.
- Supervised team of [Number] employees and provided feedback on performance.
- Monitored security and handled incidents calmly.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- ServSafe
- Certified Public Accountant (CPA)
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School Attended
- West Forsyth High School
Job Titles Held:
- Assistant Manager
- Customer Service Associate
- Assistant Store Manager
Degrees
- High School Diploma
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