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Assistant Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Search Engine Optimization
  • Inbound and Outbound Calling
  • Good listening skills
  • Account management
  • Professional telephone demeanor
  • Money handling abilities
  • Creative problem solving
  • Sales
  • Client Needs Assessment
  • Sales Goals
  • Appointment Setting
  • Billing Inquiries
  • Customer Accounts Management
Work History
Assistant Manager, 02/2014 to Current
Habitat AmericaDenton, MD,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored security and handled incidents calmly.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Customer Service Representative, 07/2020 to 06/2021
Dsv Road TransportNorth Olmsted, OH,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided primary customer support to internal and external customers.
Customer Service Representative, 09/2018 to 06/2020
Dsv Road TransportOklahoma City, OK,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
Education
License : Master Aesthetician, Expected in 01/2022
Grabber School of Hair Design - St Louis, MO
GPA:
High School Diploma: , Expected in 05/2016
Cahokia Senior High School - Cahokia,
GPA:

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Grabber School of Hair Design
  • Cahokia Senior High School
Job Titles Held:
  • Assistant Manager
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • License
  • High School Diploma