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Assistant Manager Resume Example

Resume Score: 80%

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ASSISTANT MANAGER
Summary
  • Attentive Assistant Manager with 16 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. That is one of the first rules is the customer is always right. I am very good at keeping calm and courteous no matter how a customer treats me even if they are out of control or Furious I just do the best I can to fix the issue they have and do it in a calm professional timely matter. I also apologize to them and do my best to be a person I would want to be talking to if I were in the customers shoes in their situation. I also am very energetic bubbly fun and I have this unique great talents where I am able to read people over the phone or in person and just know who they are and about and how they need to be approached and treated that meets their standards while figuring it out together as an employee taking care of a customer with their concerns. Im not satisfied until my customer is satisfied and I never rush them or make them feel rushed. By the end of that phone call I want them calm, clear minded and not worrying. I want to address all the co cerns they have for me So for them there wont. Be any what ifs or oh no's.
Experience
Maverick - Assistant ManagerBountiful, UT09/2017 - 12/2017
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Flying j - Customer Service CashierNorth Salt Lake, UT04/2014 - 12/2016
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
Kmart - CashierBountiful, UT01/2013 - 04/2014
  • Processed [Number] transactions per day with exceptional accuracy.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Increased sales [Number]% by suggesting specific purchases to customers.
Petco - Grooming AssistantBountiful, UT09/2007 - 12/2010
  • Checked animals for injury and illness, writing copious notes regarding symptoms for [Job title]'s review.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business [Number]%.
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Bathed approximately [Number] animals per [Number]-hour shift.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Side Note

I know I have many gaps in my job history and I am more than happy to explain that to you and what is going on in my life right now and how I got there and how I got past it type thing. I am an excellent worker I am ready to get back to work and I am in need of getting back to work as soon as possible I promise you if I am hired you will not regret it. I am a super fast learner and I excel super quickly at anything that I am taught or learn. The jobs I've listed our jobs I have worked in my life but there are also many more that are not listed because it would take way too long and that is only because I have worked from the age of 15 and became an assistant manager at the age of 15 when was getting School Credit for working instead of being in school but I was still getting the credit. And then I guess I should say life happened and things started to get extremely difficult which I will explain but I am an excellent worker I've always volunteered and helps my community in any way that I could and spending time with that was relieved before this pandemic hit my mom is disabled so I'm very patient and very aware.

Skills
  • Multitasking
  • [Type] support
  • Inbound and outbound calling
  • Customer Service
  • Problem Resolution
  • Quality assurance
  • Customer relationship management
  • Effective communication
  • Credit card payment processing
  • Call center experience
  • Shipping and receiving understanding
  • Sales expertise
  • Conflict mediation
  • Problem-solving abilities
  • Project management abilities
  • Courteous demeanor
  • Retail sales customer service
  • Clerical support
  • Microsoft Office expertise
  • Quality control
  • [Industry] regulations knowledge
  • Quality assurance controls
  • Product organization
  • In-store support
  • Customer relations
  • Data evaluation
  • Office equipment proficiency
  • Business development understanding
  • High-energy attitude
  • Promotional support
  • Adaptive team player
Education and Training
GEDBountiful High SchoolBountiful, UT06/2007
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Maverick
  • Flying j
  • Kmart
  • Petco

School Attended

  • Bountiful High School

Job Titles Held:

  • Assistant Manager
  • Customer Service Cashier
  • Cashier
  • Grooming Assistant

Degrees

  • GED

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