assistant manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Skills
Directing Team Members
Managing Multiple Priorities
Managing Operations and Efficiency
Shrinkage Prevention
Sales Strategies
Product and Service Knowledge
Employee Coaching and Motivation
Performance Tracking and Evaluations
Customer Service
Recruiting and Interviewing
Sales Monitoring
Financial Management
Store Opening and Closing Procedures
Cycle Count Audits
Overseeing Employees
Communication
Work History
Assistant Manager, 01/2020 - Current Pizza Hut – Manchester, NH,
Provided a strong leadership presence, while ensuring that all of our clients receive an unmatched customer experience
Assisted store manager with the coaching and development of our employees
Assisted with achieving a Revenue growth of 17.6% , ranking us 5th in
Region 3 and 18th in our entire company
Helped facilitate a Sundry growth of 24.8% in 2021, ranking us 3rd in
Region 3 and 6th in our company
Assisted with interviewing, hiring and trained several new employees.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Customer Service Lead, 01/2019 - 01/2020 Wolters Kluwer – Riverwoods, IL,
Assisted the store management team with ensuring great customer service for all guests as well as overseeing store operations
My responsibilities as a
CSL were to model outstanding customer service, ensure our sales floor was well stocked and organized
As well as building strong relationships with our customers.
Greeted customers and listened closely to problems described to determine solutions.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Resolved customer service issues using company processes and policies and provided updates to customers.
Planned schedules and workflows based on expected customer demands.
Escalated issues to proper supervisors when standard processes were not effective.
Took cash and credit card payments via phone, in person and through email.
Checked status of orders and back-ordered products to coordinate efficient shipments.
Resolved concerns with products or services to help with retention and drive sales.
Assistant Manager, 01/2013 - 01/2018 Pizza Hut – Marble Falls, TX,
Drove sales to meet our quarterly and yearly goals
Focused on growing our customer base and expand market share with current customers
Trained multiple employees enrolled in our Manager Training Program that became Assistant Managers after finishing their 3 months of training
Several employees who completed the program became Managers and
Sales Representatives for the company.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
High School Diploma : , Expected in 06/2004 - Firebaugh High School - Firebaugh, CA GPA: Status -
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