LiveCareer-Resume

assistant manager resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Assistant Salon Manager with experience directing staff and services in bustling salon. Trained, educated and monitored employee performance to offer clients with quality services and latest product options. Supported Salon Manager and Owner by managing finances and daily operations. Boosted salon reputation and popularity through phenomenal service and customer referrals.

Skills
  • Leadership
  • Inventory management
  • Staff development
  • Merchandising
  • Product and service knowledge
  • POS systems
  • Cash drawer balancing
Experience
Assistant Manager, 03/2019 to 11/2019
Safelite AutoglassEast Brunswick, NJ,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for an 8 member team.
  • Implemented training processes for newly hired employees.
  • Enforced company policies and procedures to strengthen operational standards.
  • Evaluated employee performance and developed improvement plans.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Trained team of 8 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Supported sales management initiatives to optimize business development.
  • Maintained positive work ethic and commitment to providing excellent service.
  • Reviewed sales reports to enhance sales performance.
  • Opened and closed salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Colored, cut, styled, set and blowdried hair to exceed clients expectations, in turn maintaining a large clientele.
  • Used P.O.S. system after every guest and effectively gave change.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Salon Manager, 01/2018 to 03/2019
Smartstyle Hair SalonsPulaski, TN,
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Consulted with customers to understand needs and recommend professional services.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Consulted with customers regarding style objectives and upcoming events.
  • Suggested flattering systems according to customer physical features, face, body build and current trends.
  • Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
  • Monitored business expenses.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Handled guest complaints, maintaining a positive experience for all guests.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
  • Scheduled employees and oversaw customer appointment calendar.
  • Addressed customer problems quickly and according to service standards.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Assistant Manager, 04/2017 to 01/2018
Safelite AutoglassFairless Hills, PA,
  • Planned and prepared workflow schedules.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Colored, cut, styled guests hair to exceed their expectations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Used P.O.S. register system to ring up customer purchases, process payments and issue receipts.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Hairstylist, 12/2012 to 06/2016
Omni HotelsParadise Valley, AZ,
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Cut and installed extensions according to client reference photos and desired outcome.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Cut and styled natural, artificial, colored or textured hair.
  • Pre-booked appointments to guarantee repeat business.
  • Kept work area clean and neat to stay productive.
  • Completed continuing education and training to stay up to date with new trends and techniques.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.

Education and Training
High school: , Expected in 05/2012 to Carl Sandburg High School - Tinley Park, Orland Park, IL
GPA:
: , Expected in to Mother McAuley Liberal Arts High School - Chicago, IL
GPA:
: Cosmetology, Expected in 12/2012 to Paul Mitchell The School - Tinley Park,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Carl Sandburg High School
  • Mother McAuley Liberal Arts High School
  • Paul Mitchell The School

Job Titles Held:

  • Assistant Manager
  • Salon Manager
  • Assistant Manager
  • Hairstylist

Degrees

  • High school

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: