assistant manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Talented Assistant Manager and Sales Representative with excellent conflict resolution skills and more than five years of experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Continuously demonstrates leadership abilities, strategic planning expertise and problem-solving acumen. Serves as an agile and adaptable team leader with a motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Well-versed in sales, personnel management, scheduling and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Excellent customer service skills
Employee performance evaluations
Staff management
Recruiting and interviewing
Training
Cost control
Staff supervision
Employee scheduling
Operations management
Data collection and analysis
Interpersonal communication skills
Sales expertise
Customer relations
Education
Governor State UniversityUniversity Park, IL, Expected in 12/2019 ā āBachelor of Arts Degree:Business Administration - GPA:
Graduated Cum Laude
Dean's List 2017-2019
Coursework in finance, accounting and business law, management, entrepreneurship, and computer courses
Joliet Junior CollegeJoliet, ILExpected in 08/2017 ā āAssociate of Arts:Business Administration - GPA:
Completed classes involving Business Administration
Received Associates Degree Cum Laude
Dean's List 2015-2017
Lincoln-Way East High SchoolFrankfort, IL, Expected in 05/2014 ā āHigh School Diploma: - GPA:
Work History
Rutgers University - Assistant Manager New Brunswick, NJ, 04/2013 - Current
Monitor employee performance and developed improvement plans
Set and enforce policies focused on increasing team productivity and strengthening operational efficiency
Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies
Establish and optimized schedules to keep coverage and service in line with forecasted demands
Support staff development and goal attainment by focusing on skill development and job satisfaction
Assess job applications and made hiring recommendations to bring in top candidates for key vacancies
Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities
Train team members in successful strategies to meet operational and sales targets
Work consistently with Microsoft Office; Word, Excel, Access, PowerPoint and Works
Provide weekly work schedules to employees to accommodate business demands and vacation requests
Supervise and evaluate staff of over 100 employees including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
Assist General Manager in interview process of prospective employees and provided feedback
Assess workloads to meet seasonal fluctuation needs
Strategize long-term business needs while driving customer feedback for process improvements
Create and manage knowledge base to offer staff and customers immediate informational access to products, services and organization
Manage and archive quality documentation and participated in internal and external quality audits
Manage quality assurance program including on site evaluations, internal audits and customer surveys
Investigate and resolve customer complaints to foster satisfaction
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.