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assistant manager resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Product and service knowledge
  • Inventory management
  • Staff training and development
  • Orientating and training
  • Customer relations
  • Staff development
  • Project management abilities
  • Inventory control
  • Sales monitoring
Experience
11/2019 to 03/2020 Assistant Manager Sbarro | Ventura, CA,
  • Created agenda, materials and communications for team meetings.
  • Worked closely with management to improve route efficiencies and identify best practices and reported incidents, accidents, injuries or property damage.
  • Developed cost-savings and new solutions to existing problems through persistent research and innovation.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Evaluated employee performance and developed improvement plans.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Delegated daily tasks to team members to optimize team productivity.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project future demands.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
07/2018 to 07/2019 Assistant Manager Sbarro | Virginia Beach, VA,
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Evaluated employee performance and developed improvement plans.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize team productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
03/2014 to 02/2016 Carpenter Mccarthy Building Companies, Inc. | Albuquerque, NM,
  • Removed tool marks and surface adhesives after installation to improve project quality.
  • Organized assigned tasks for completion on individual and team levels.
  • Safely operated power saws, planers, jointers, routers and pneumatic equipment for 500+ days without incident
  • Selected lumber based on particular species, characteristics, size, applications and applicable adhesives.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Shaped materials to exact measurements for job requirements using hand tools and power equipment.
  • Promoted team safety by keeping work areas free of hazards.
  • Planned work based on blueprints and individual project specifications.
  • Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
  • Consistently constructed square and level projects.
  • Safely used band, circular, jig, reciprocating, chop and compound miter saws.
Education and Training
Expected in | Psychology Collin County Community College District, Plano, TX GPA:

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Resume Overview

School Attended

  • Collin County Community College District

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Carpenter

Degrees

  • Some College (No Degree)

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