LiveCareer-Resume

assistant manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Negotiation
  • Consulting
  • Recruiting and Interviewing
  • Operations management
Work History
Assistant Manager, 01/2018 to 02/2020
Securitas Security Services Usa, Inc.Boardman, OR,
  • Monitored employee performance and developed improvement plans.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales revenues by Number% over Timeframe by promoting complementary products and educating customers about store promotions.
Assistant Manager, 06/2014 to 04/2019
Securitas Security Services Usa, Inc.Bowling Green, KY,
  • Monitored employee performance and developed improvement plans.
  • Increased sales revenues by Number% over Timeframe by promoting complementary products and educating customers about store promotions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised team of Number employees and provided feedback on performance.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Supervised and evaluated staff of Number including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Met or exceeded monthly sales goals as team leader by up to Number%.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by Number% in Number years.
  • Managed Number Job Titles successfully in fast-paced environment through proactive communication and positive feedback.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Housekeeper, 05/2015 to 10/2017
The Highlands At WyomissingWyomissing, PA,
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed waste paper and other trash from premises to designated area.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Verified cleanliness and organization of storage areas and carts.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Documented and reported all necessary facility and building repairs observed.
  • Offered deep cleaning expertise to clients in need of extra support for Type areas.
  • Established and maintained clean and comfortable environments in Type buildings by vacuuming, cleaning windows and dusting.
  • Slid beds, sofas and Type furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used Type and Type chemicals to disinfect floors, counters and furniture.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Polished glass surfaces and windows.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Swept and washed all hard surface floors.
  • Dusted picture frames and wall hangings with cloth.
  • Operated Equipment and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Assistant Manager, 09/2011 to 03/2015
Securitas Security Services Usa, Inc.Boydton, VA,
  • Monitored employee performance and developed improvement plans.
  • Increased sales revenues by Number% over Timeframe by promoting complementary products and educating customers about store promotions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Compiled Type and Type reports to help senior leaders effectively plan business direction and operational strategies.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Supervised team of Number employees and provided feedback on performance.
  • Created and implemented incentive initiative for on-the-job safety and achieved Number years with no Workers' Compensation claims.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced financial discrepancies Number% by monitoring monetary transactions, including credit card sales and deposits.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Supervised and evaluated staff of Number including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Met or exceeded monthly sales goals as team leader by up to Number%.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Completed Timeframe inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by Number% in Number years.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Increased sales from $Number to $Number by driving operational efficiencies and building excellent customer rapport.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Promoted to Assistant Manager after only Number months with company.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed Number Job Titles successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Implemented rewards program, bolstering customer retention Number%.
Education
High School Diploma: , Expected in 05/1996 to Captain Shreve High School - Shreveport, LA
GPA:
Certifications
  • ServSafe
,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Captain Shreve High School

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Housekeeper
  • Assistant Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: