assistant manager resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

As a leader who takes great pride in giving the best customer experience. The goal is to bring all the experiences throughout previous work and time in college. Expect nothing less than to continue to learn and grow as a leader to help colleagues. The goal is to contribute to team success through hard work, attention to detail and excellent communication skills. With 7 years of experience leading and developing personnel, engaging with team members by discussing sales performance, maintaining accountability and acknowledging excellent performance.

  • Contract Management
  • Strong communication skills
  • Operations Management
  • Project Management
  • Financial Management
  • Business Development
  • Budgeting
  • Business Administration
  • Performance Metrics
  • Relationship Building And Management
  • Business Leadership
  • Cost Reduction
  • Decision Making
  • Business Forecasting
  • Infrastructure Costs Monitoring
  • Financial Data Interpretation
  • Public Speaking
Work History
10/2018 to Current Assistant Manager Perry Ellis International Inc. | Las Vegas, NV,
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Trained new team members on job duties, company policies and safety procedures for smooth transition into hiring
  • Introduced team contests and goals to enhance productivity and improve employee morale
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Set overall vision and provided team leadership
  • Handled customer complaints and resolved issues
  • Interviewed, hired and trained new employees for multitude of sales floor and department manager positions
  • Motivated team of 75 well-trained team members
  • Managed scheduling and task delegation for team
  • Monitored employee performance and offered mentoring and leadership to improve any opportunities
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Coached team on effective upselling and cross-selling methods
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Monitored employee performance and developed improvement plans
  • Applied customer feedback to develop process and support business needs
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 92% in 2 years
  • Merchandised attractive shelf displays with current offerings to drive store sales
  • Helped customers locate products and checked store system for merchandise at other sites
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
08/2017 to 12/2018 Mobile Sales Consultant Comcast | Memphis, TN,
  • Troubleshoot technical concerns regarding cell phone operations, applications and performance
  • Provided information about network policies, contract parameters and payment plans
  • Identified opportunities to further business transactions via upselling and cross-selling
  • Answered questions from customers regarding products/services through telecommunications
  • Explained functionality of different phones/products within store
  • Pleasantly greeted customers to determined individual needs by asking appropriate questions
  • Activated phones on networks all major networks
  • Consulted with customers to individual needs
  • Monitored sales for mobile department
  • Motivated team members to meet sales targets
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 40%
04/2016 to 09/2018 Department Manager Accessory Power | Westlake Village, CA,
  • Examined merchandise to verify that it was correctly priced and displayed
  • Hired, trained and evaluated new hires in sales and marketing
  • Reordered inventory when it dropped below certain in stock levels
  • Stayed updated and informed on company changes
  • Interviewed job candidates and made staffing decisions
  • Completed profit and loss performance reports
  • Trained and developed new associates on POS systems
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Conducted store inventories annually and department inventory monthly
  • Made changes to schedule to make for right amount of coverage for business needs
  • Fluent in technological uses for quick, and efficient business practices
  • Updated prices to reflect updates to floor planning/Modular
  • Trained associates to use of hardware and software to successfully do job
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Contacted other store locations to determine merchandise availability
  • Greeted customers in timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Responded to customer concerns with friendly and knowledgeable service
  • Resolved all customer complaints professionally while prioritizing customer satisfaction
  • Built relationships with customers to increase likelihood of repeat business
  • Communicated clear expectations and goals to each team member
  • Mentor new sales associates to contribute to store positive culture
  • Actively pursued development opportunities
  • Stocked and replenished merchandise according to store merchandising layouts
  • Oversaw stocking, cleaning and organizing of products
  • Completed shift start and end procedures every day to maximize business efficiency and team productivity
  • Kept facility compliant with health codes, sanitation requirements and license regulations
  • Inventoried and restocked items throughout day
  • Kept store floor free of hand baskets and shopping carts
  • Reported accidents, injuries or unsafe work conditions
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
  • Supervised 10 full-time and 3 part-time employees
06/2015 to 03/2016 Sales Associate Preferred Homecare | Phoenix, AZ,
  • Maintained organization of department consistently throughout day
  • Set up displays for increased sales
  • Watch sales Reports daily
  • Reviewed scheduling
  • Inventory preparation
  • Communicated with other associates and other members of management
  • Stocked Sales Floor with urgency
  • Kept work areas clean and neat at all times
  • Suggested accessories and complementary purchases
  • Helped customers with questions, problems and complaints
  • Worked collaboratively in team environment
  • Developed positive customer relationships through friendly greetings and excellent service
  • Maintained up-to-date knowledge of product and services to better help customers and team members
  • Worked with sense of urgency to perform daily tasks
  • Answered calls to provide information about products, services, store hours, return policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Mentor team members in mastering sales techniques to consistently exceed objectives
  • Coached team members on security risks and loss prevention to aid in mitigating store theft
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Helped average of 15 customers per day by responding to inquiries and locating products
  • Surpassed daily sales goals by 80% by cross-selling grocery and promoting additional products
Expected in 2024 to to BBA | Business Administration And Management Florida Atlantic University, Boca Raton, FL GPA:
Expected in 12/2018 to to Associate of Arts | Business Administration Palm Beach State College, Boca Raton, FL GPA:
  • Coursework in Math, English and speech and economics
  • Emphasis in Business entrepreneurship and management skills and practices
  • Taken prerequisite before transferring to receive bachelor in business

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Resume Overview

School Attended

  • Florida Atlantic University
  • Palm Beach State College

Job Titles Held:

  • Assistant Manager
  • Mobile Sales Consultant
  • Department Manager
  • Sales Associate


  • BBA
  • Associate of Arts

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