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assistant manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Assistant Manager, 08/2018 to 03/2020
Securitas Security Services Usa, Inc.Berne, IN,
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Performed opening and closing procedures each day.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Bartender, 03/2015 to 09/2018
The Clevelander HotelNorth Bay Village, FL,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Stocked bar with beer, wine, liquor and related supplies.
Office Manager, 06/2013 to 07/2018
Liberty UniversityLynchburg, VA,
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Documented and tracked treatment activities.
  • Operated radiographic and ultrasound equipment.
  • Administered vaccines to animals and delivered blood and lab results.
Kitchen Manager, 08/2007 to 10/2016
Lodge Management GroupChicago, IL,
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
  • Kept kitchen, cooking utensils and storeroom clean and neat
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education and Training
High School Diploma: , Expected in 07/1998 to Gridley High School - Gridley, CA
GPA:

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Resume Overview

School Attended

  • Gridley High School

Job Titles Held:

  • Assistant Manager
  • Bartender
  • Office Manager
  • Kitchen Manager

Degrees

  • High School Diploma

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