LiveCareer-Resume

assistant manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated Leader with 10+ years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Skills
  • Hiring and Training
  • Training and Development
  • Managing Operations and Efficiency
  • Staff Training and Development
  • Customer Relations
  • Verbal and Written Communication
  • Business Development
  • Problem Resolution
  • Time Management
  • Performance Evaluations
  • Marketing Tactics
  • Team Leadership
  • Retail Operations Management
  • Budget Management
  • Documentation and Reporting
  • Complex Problem Solving
  • Administration and Reporting
  • Microsoft Office Expertise
Education and Training
South Plains College Levelland, TX Expected in 05/2022 Associate of Arts : English And Creative Writing - GPA :
South Plains College Levelland, TX Expected in 05/2014 Cosmetologist : Cosmetology - GPA :
Levelland High School Levelland, TX Expected in 05/2009 High School Diploma : - GPA :
Experience
Four Seasons Hotels Inc - Assistant Manager
Seattle, WA, 06/2018 - Current
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
Mastec - Sales Representative
Columbus, OH, 05/2016 - 06/2018
  • Developed key customer relationships to increase sales.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Adhered to company initiatives and achieved established goals.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created and implemented store displays, promoting sales and growth.
  • Created successful strategies to develop and expand customer sales.
  • Monitored customer order process and addressed customer issues.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
Supercuts - Hairstylist
Creve Coeur, MO, 05/2015 - 05/2017
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Pre-booked future appointments to increase repeat business.
  • Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Viewed and analyzed skin to recommend individualized treatment.
  • Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
  • Responded to customer inquiries by phone, email and in person.
  • Cut and styled natural, artificial, colored or textured hair.
  • Examined hair texture and condition to determine appropriate treatment.

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Resume Overview

School Attended

  • South Plains College
  • South Plains College
  • Levelland High School

Job Titles Held:

  • Assistant Manager
  • Sales Representative
  • Hairstylist

Degrees

  • Associate of Arts
  • Cosmetologist
  • High School Diploma

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