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assistant manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Highly enthusiastic customer service professional with 3 years client interface experience.


Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude.


Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.


Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Inventory control familiarity
  • Store maintenance ability
  • Customer service expert
  • Energetic work attitude
  • Opening/closing procedures
  • Invoice processing
Work Experience
Assistant Manager, 09/2015 - Current
Servicemaster Clean Greenwood, MS,

Promotion Offered and Accepted

Successfully managed the activities of 6 team members

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Provided detailed weekly reports and updates to senior management.

Provided a high level of product and leadership support to representatives and clients.

Resolved customer questions, issues and complaints.

Implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.


Sandwich Artist, 2015 - Current
Renown Health Sparks, NV,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Cashier, 08/2013 - 11/2014
Common Spirit Arroyo Grande, CA,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Trained approximately 10 new employees quarterly.

Worked as a team member performing cashier duties, product assistance and cleaning.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.




Educational Background
High School Diploma: Advanced Diploma, Expected in 2013
-
Windsor High School - Windsor, VA
GPA:
Status -
Associate of Science: Science, Expected in
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Tidewater Community College - Portsmouth, VA
GPA:
Status -

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Resume Overview

School Attended

  • Windsor High School
  • Tidewater Community College

Job Titles Held:

  • Assistant Manager
  • Sandwich Artist
  • Cashier

Degrees

  • High School Diploma
  • Associate of Science

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