Assistant Manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Multi-talented Assistant Manager with 12 years of management experience boosting sales and increasing profits by motivating staff and assisting customers and or patients. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with patients, employees and management team. I have been with Terravida for almost 2 years and have come along way professionally and personally. In a short time I excelled into the assistant manager position due to my hard work consistent positive outlook through hardship's inside of work and out and my persistent reliability to be present and productive at all times. Now I wish to continue to grow into the Store manager position at the new Tremont location and look forward to discussing my future with Terravida.
Skills
Reliable punctual and positive
Great work ethic
Excellent customer service skills
Goal oriented
Teambuilder
Organizational skills
Critical thinker
Staff development focused
Resolve conflicts and issues professionally and productively
Not afraid of physical labor
Great verbal and communication skills
Cross trained on all roles and or positions in dispensary
Reliable transportation
Great multi-tasking skills
Extremely honest and just
Experience
Assistant Manager, 04/2020 - Current Servicemaster Clean – Greenville, MS,
Assist in overall day-to-day operations of dispensary, including continuous development of effective associates to achieve desired sales and results.
Assist General Manager with planning and preparing workflow schedules, delegating tasks for member team.
Assist ICM with inventory accuracy by counting stock and reconciling discrepancies.
Assist General Manager in evaluating employee performance and cultivating improvement initiatives.
Delegate daily tasks to team members to optimize productivity.
Enforce company and DOH policies and procedures to strengthen operational standards.
Mentor staff to enhance education and medication recommendations for patients.
Mentor employees and instruct on management of complicated sales, complex issues and difficult patients.
Assist patients daily by selecting merchandise, answering questions and quickly resolving concerns.
Provide excellent patient experience to cultivate customer loyalty and retention.
Achieved sales goals and business objectives by motivating staff and keeping a positive work environment.
Closely monitored patient behavior and purchasing preferences, offering constructive guidance to bolster services and increase sales.
Opening procedures which include counting cash drawers, merchandising product, communicating any current promotions to team members, delegating task roles and or positions to secure the needs of business and enhance productivity.
Closing procedures which include counting cash drawers, completing EON shift and sales reports, securing all cash and products in vaults properly and safely, cleaning and sanitizing dispensary.
Manage supply restocking, display arrangements and work station organization.
Handle large volume of cash with high accuracy and security each day.
Promote any current or upcoming sales and or events
Provide excellent patient care to everyone setting standards and expectations for staff to excell in service. Help patients sign up for loyalty programs and submitt completed paperwork.
Stay up to date on security practices
3rd Key, 10/2019 - 04/2020 Del Grande Dealer Group – Concord, CA,
As 3rd key I was responsible for maintaining all the requirements of an Assistant manager with the exception of schedule planning and employee reviews.
Product Specialist, 05/2019 - 10/2019 Ugi Corp. – Indio, CA,
Operated POS systems, collected payments and provided accurate change.
Helped patients find specific products, answered questions and offered product advice.
Discussed strains, qualities and effects of marijuana for medicinal needs.
Educated patients on products and promotions.
Area Manager, 06/2009 - 05/2019 Boscov's Deptment Store – City, STATE,
Oversaw three individual departments which included Ladies Accessories, Handbags, and Ladies Activewear
Maintained top rankings and sales goals consistently.
Communicate with buyer's to increase sales.
Merchandised products in accordance with cooperate promotions, advertisements, and seasonal prototype .
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Established loyalty, executing flawless customer engagement to drive customer retention.
Assisted customers daily by selecting merchandise, answering questions and quickly resolving concerns.
Enhanced sales by implementing merchandising and promotional improvements.
Scheduled staff of 20 to 30 employees within budget and in accordance with business needs
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Guided and supported staff members to consistently achieve team and personal goals.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Traveled to assist in new store openings in various states.
Operated all POS systems and cash registers including online sales systems.
Education and Training
: Medical Assissant, Expected in 10/2003 - Ultrasound Diagnostic School - Bensalem, GPA:
High School Diploma: , Expected in 06/2002 - Northeast High School - Philadelphia, PA, GPA:
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