LiveCareer-Resume

assistant manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

  • AUTHORIZED TO WORK IN THE UNITED STATES
  • OVER 10 YEARS OF EXPERIENCE IN BANK OPERATIONS
  • RESTAURANT AND HOTEL OPERATIONS EXPERIENCED
 
Objectives and Capabilities
Interested in exploiting my full potential at a national and international level company, sensing the demonstrated potential in my previous works, can contribute significantly in any multicultural group. Extensive knowledge in planning, budgets and procedures to measure completion of work, customer service. Easy to adapt to new environment and responsibilities. Own initiative to solve problems. Ability to work with minimal supervision and solve problems with little or no external assistance. Capable in handling conflict situations. Ability to lead work groups. Analytical and critical Ability. Strong organization and time-management skills. Effectively interface and collaborate with internal and external customers to insure positive results. Physical ability to immediately respond to emergency situations. 
 
References:
Carlos Valadez (XXX) 521.8223
Suzanne Barker (XXX) 428.6289
Leo Mantini (XXX)853.1013
Ruben Mendez (XXX) 809.1013
AUTHORIZED TO WORK IN THE UNITED STATES
AUTHORIZED TO WORK IN THE UNITED STATES
AUTHORIZED TO WORK IN THE UNITED STATES
Skills
Demonstrated experience with MS Office (Word, Excel, Power Point, Project, Outlook).
 
Attributes:
  • Proactive
  • Responsable
  • Loyal
  • Meticulous attention to detail and focus on quality
Languages:
  • Spanish - Native
  • English - Basic
Experience
Assistant Manager, 02/2001 - 09/2016
Silverspot Cinemas Naples, FL,
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers.
  • Coordinate daily customer service operations (e.g.
  • sales processes, orders and payments).
  • Track the progress of weekly, monthly, quarterly and annual objectives.
  • Monitor and maintain store inventory.
  • Evaluate employee performance and identify hiring and training needs.
  • Supervise and motivate staff to perform their best.
  • Coach and support new and existing Sales Associates.
  • Monitor retail operating costs, budgets and resources.
  • Suggest sales training programs and techniques.
  • Communicate with clients and evaluate their needs.
  • Analyze consumer behavior and adjust product positioning.
  • Handle complaints from customers.
  • Research emerging products and use information to update the store's merchandise.
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition.
  • Conduct regular audits to ensure the store is functionable and presentable.
  • Make sure all employees adhere to company's policies and guidelines.
  • Act as our store's representative and set an example for our staff.
  • Perform quality checks on investigations and provide feedback to manager on trends noted.
  • Identify potential risk and communicate to customer Care Representative and Manager once discovered.
  • Highlight gaps in training and performance when observed and suggestions for improvement.
Business specialist, -
, ,
  • Responsible for responding to inquiries and complaints on complex products/services and/or from premier customers.
  • Processing complex transaction on-line; performing extensive research to resolve the complex customer problems.
  • Providing guidance and assistance to less experienced representatives.
  • Providing training on policies and procedures, new or enhanced services and/or procedure changes.
  • Distribute work based on staffing and holdover.
  • Monitor productivity throughout the day to ensure all items are processed within the department standard.
  • Make management aware of Critical/Risk and or same day cases that are not being actioned immediately.
  • Reallocate work based on intraday progress.
Sales force executive / SME Business Executive, -
, ,
  • Strategic focus to understand the value proposition on all Salesforce products, knowing where to extend on existing capabilities, out of box or invest in new.
  • Act as Salesforce SME, directly responsible to multiple businesses in leading the analysis, design, development, and implementation of CRM applications.
  • Work closely with the business and functional teams to determine capability needs and architect solutions (end-to-end).
  • Define the scope of the project in collaboration with management and technical resources.
  • Deliver a detailed work plan that identifies and sequences the activities needed to successfully deliver the project.
  • Conduct detailed requirements analysis and review, where necessary, to ensure scoping and planning is thorough and without gaps.
  • Define a timeline for delivery after review with senior management.
  • Determine key objectives of the project and put measures in place to determine scope creep, delivery delay and measurement of ROI.
  • Project Resourcing.
Education and Training
Bachelor of Science: Business and administration Technician, Expected in
-
Juan Bosco School Pedro Emilio Col University - Ojeda, Zulia State
GPA:
Status - Business and administration Technician
Skills
Budgets, clients, customer service, senior management, focus, functional,  inventory, math, Works, policies, positioning, processes, progress, quality, requirements analysis, Research, assistant.
Activities and Honors

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Resume Overview

School Attended

  • Juan Bosco School Pedro Emilio Col University

Job Titles Held:

  • Assistant Manager
  • Business specialist
  • Sales force executive / SME Business Executive

Degrees

  • Bachelor of Science

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